1. Rpgccv's Avatar
    Hi,
    I have some videos that cannot "copy&paste" from the sdcard they are in, but i still can play them on the phone!!
    Already tried:
    . copy to the phone memory
    . the card on pc sd slot
    . usb to pc
    But.... nothing works!!
    Any solutions for this!?
    Thanks ;-)
    02-02-2015 10:10 AM
  2. Harrie-S's Avatar
    What do you actual mean.
    You "see" the video but you can not copy it. (if so what failure code you get).
    You can not "see" it but only if you use an video app you can see it (and play) it. If do which app.
    02-02-2015 10:18 AM
  3. Rpgccv's Avatar
    Well, now i saw all the movies (that cannot copy&paste) on the phone and the problem after all is that some of them stop at some point. So the problem is that the movie lenght is actually bigger than the movie itself. There is a bug somewhere and that is why i cannot take the movie out of the sd card. I'm going to try and cut the movie with "Movie Maker" or something.
    02-02-2015 04:16 PM
  4. Harrie-S's Avatar
    If your SD card is formatted FAT32 then the maximum size of a file which can be saved is 4GB and a movie bigger than 4GB does not fit.
    And above is your problem.

    To solve it you have to format your SD card to exFAT. See below how to do it

    Note: Formatting erases all data currently stored on the SD card. We strongly recommend that you backup all data on the card before performing these steps.

    1.Insert the SD card into the PC
    2.Open My Computer and right-click on the drive named Removable Disk (if you have multiple removable disks then check the capacity of the disk by selecting Properties)
    3.Click Format.
    4.In the 'File System' dropdown, choose exFAT
    5.In the 'Allocation unit size' dropdown, choose Default allocation size
    6.Click Start and close this window when finished.
    7.Your SD card is now using the exFAT file system.
    02-02-2015 04:49 PM
  5. Rpgccv's Avatar
    Thanks, but that it's not the problem since the movies have not more than 1GB.
    I solved by cutting the movie a second before stop and save it.
    It works but theres is a problem here...
    02-02-2015 06:42 PM
  6. Harrie-S's Avatar
    Okay than I would suggest to check your SD card on errors. This can be done on your phone or PC. (The PC can do it "better")
    02-03-2015 03:28 AM

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