1. ibamba's Avatar
    Hello I am in need of help to save my lumia 1520. I made the mistake of flashing my lumia 1520 (RM-937) with a lumia 1520 (RM-938) ROM ever-since my phone started acting out. I flashed the phone back to its original ROM which is Hong-kong ROM with windows phone recovery tool, it has not fixed the issue. The phone does not connect to GSM network anymore. It appears that the band might have been messed up. Can anyone help?
    02-17-2015 05:08 AM
  2. stoneman1520's Avatar
    Hi
    Have you tried soft reset after flashing the phone ?
    02-17-2015 05:19 AM
  3. ibamba's Avatar
    I did not tried soft reset. However, I performed a hard reset after flashing the phone back to its original firmware. Thank for your reply!
    02-17-2015 05:34 AM
  4. stoneman1520's Avatar
    Did you use Nokia Care Suite for the flash ??
    02-17-2015 05:41 AM
  5. ibamba's Avatar
    I use nokia care suite then windows phone recovery tools
    02-17-2015 05:52 AM
  6. stoneman1520's Avatar
    I hope you could find a solution to this problem....
    They always warn you in the flashing guides to match the product type.
    Onr more thing, did you ensure that the SIM isn't the problem ?
    02-17-2015 06:01 AM
  7. ibamba's Avatar
    No that I know of. I tried a different sim card. However, the phone keeps rebooting.
    02-17-2015 06:14 AM
  8. stoneman1520's Avatar
    Be aware that Lumia 1520 do not support SIM hot swap !! You risk damaging the SIM
    Everytime you need to change SIM, turn the phone off first.
    02-17-2015 06:19 AM
  9. stoneman1520's Avatar
    I will wait for someone else's opinion, then maybe reflashing the phone in the right steps could restore the network
    ibamba likes this.
    02-17-2015 06:22 AM
  10. ibamba's Avatar
    Ok I will be waiting. Any suggestion will be very welcomed!
    Last edited by ibamba; 02-17-2015 at 06:53 AM.
    02-17-2015 06:24 AM
  11. RumoredNow's Avatar
    I'm not sure of the reliability of the Windows Phone Recovery Tool on modded phones at this point. Reports coming in from users are mixed. It seems to work for some, yet not for others. What the difference might be is not clear yet.

    Lumia Software Recovery Tool is still available, grab a copy of that if you don't have one: FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA Install the program and open it.

    Power down your phone... Remove the SIM and SD Card.

    Hold the Volume Down button and plug in to the USB port on your computer. An exclamation point (!) should appear on the screen and you can release the Volume Down button.
    hard-reset-lumia-520.jpg

    This should put your 1520 in a "ready to flash" mode. Use the "phone won't start or respond" option in LSRT.

    Good luck.
    Aviad Kohn, ibamba, jfa1 and 3 others like this.
    02-17-2015 08:37 AM
  12. ibamba's Avatar
    I will try it out and keep you updated
    RumoredNow likes this.
    02-17-2015 09:04 AM
  13. Aviad Kohn's Avatar
    Hi, it happen to me in the past. I have 937 and I've flashed a German ROM and lost all GSM. Just flash the original ROM again because this is a software problem not hardware. Good luck and sorry for my English.
    02-17-2015 09:22 AM
  14. ibamba's Avatar
    I flash the phone and performed and hard reset afterward following your instruction, there is no change yet the phone is stuck in airplane mode and does not recognize any sim card. When I turn off the airplane mode the start to act out it open application randomly. CAN ANYONE ELSE COME TO THE RESCUE OF MY PHONE?
    02-17-2015 01:51 PM
  15. HeyCori's Avatar
    Have you tried contacting Nokia Support? It couldn't hurt and they may be able to point you in the right direction.
    RumoredNow likes this.
    02-17-2015 02:16 PM
  16. stoneman1520's Avatar
    Try to restore the phone to factory settings by using the Nokia Recovery Tool. To do that, access the programmation menu on bottom left, you will see two options : Recovery and Refurbish. Select Refurbish and follow instructions.
    Good luck !
    ibamba likes this.
    02-17-2015 06:10 PM
  17. MDK22's Avatar
    Search for the 'Lumia 1520 Service manual' - @ the very end of the manual, there are instructions (key combination) to factory reset your phone. Don't know if the phone maintains a recovery partition, or ... it may have NO effect. Worth a shot
    ibamba likes this.
    02-17-2015 09:07 PM
  18. ibamba's Avatar
    Thank you very much for the suggestion. I will try them out and keep you updated. I contacted Nokia they were not of much help. Is there any difference between recovery a Nokia Lumia and Refurbish a Nokia Lumia?
    stoneman1520 likes this.
    02-17-2015 10:06 PM
  19. ibamba's Avatar
    I got everything working!!!
    I had to uninstall Nokia Care Suite, Windows Phone Recovery and all drivers from my PC. I then re-installed Windows Phone Recovery and Lumia Software Recovery Tool. I Downloaded the ROM with with Lumia Recovery Tool and let the software flash my phone and everything is back to normal. THANK VERY MUCH FOR YOUR INPUT!!!
    02-18-2015 02:06 AM
  20. anon(8150199)'s Avatar
    I got everything working!!!
    I had to uninstall Nokia Care Suite, Windows Phone Recovery and all drivers from my PC. I then re-installed Windows Phone Recovery and Lumia Software Recovery Tool. I Downloaded the ROM with with Lumia Recovery Tool and let the software flash my phone and everything is back to normal. THANK VERY MUCH FOR YOUR INPUT!!!
    If only I was here earlier lol. I've successfully changed the region of my before by flashing another ROM downloaded from Navifirm.
    jfa1 likes this.
    02-18-2015 04:48 AM
  21. gordonfink's Avatar
    Thanks for posting the solution - that will help others who will find this thread, that may never post here.
    jfa1, nohra and HeyCori like this.
    02-18-2015 07:30 AM
  22. gomezl's Avatar
    Save me
    ibamba likes this.
    02-18-2015 08:43 PM
  23. ibamba's Avatar
    To anyone who might experience the same issue I decided to make a summary of the solution. In order to fix the phone, I downloaded updates on my phone after having installed Dev Preview (available on windows store). I then uninstalled the Nokia Care, Windows Phone Recovery Tool software from my computer ( You may need to uninstall any Nokia software you have on your computer). Afterward, You will need to uninstall all driver previously installed by those software. The computer has to be rebooted and then go to Microsoft website look for Windows Phone Recovery Tool and Lumia Software Recovery Tool, once downloaded you can go ahead and install those software and then reboot the computer. You will need to fully charge your phone and remove any USB cable (device) from the computer. I almost forgot you also need to perform a full scan of the computer with an antivirus. You can open Lumia Software Recovery Tool, plug in the Nokia Lumia and follow the software instruction. Once you are done flashing the phone unplug it do not put a sim card or Micro SD into the phone, let it sit for about 30 minutes to 1 hour afterward perform a hard reset by turning off the phone, then hold volume button down and plug the AC cable into the phone and the charger into an electrical outlet. You then wait until an exclamation symbol appears on the screen; You can now release the volume down button and press in the following order: Volume Up button, Volume Down button, Power button and the Volume Down button. The phone will vibrate and reboot follow instruction on the phone's screen. This should solve the issue. I had to flash my phone more than three time in order to get it working properly. Thank again to all members who tried to help out.
    Last edited by ibamba; 02-22-2015 at 07:48 PM.
    02-18-2015 09:29 PM
  24. stoneman1520's Avatar
    Glad your phone is fixed !
    02-22-2015 08:40 AM
  25. Aaron_Jones's Avatar
    SWEET!!! Welcome back...!
    02-25-2015 12:32 AM

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