1. Omar9399's Avatar
    Help ME. Anyone WIth the same problem???
    02-26-2015 01:20 PM
  2. Harrie-S's Avatar
    Help ME. Anyone WIth the same problem???
    Get the sim and sd card out and see if it stops.
    One of them may cause this problem.
    Depending of the result next steps are needed.
    RumoredNow likes this.
    02-26-2015 01:34 PM
  3. Omar9399's Avatar
    Get the sim and sd card out and see if it stops.
    One of them may cause this problem.
    Depending of the result next steps are needed.
    Still not working.
    02-26-2015 02:02 PM
  4. YashHarf's Avatar
    Try connecting it to a PC
    02-26-2015 02:06 PM
  5. Harrie-S's Avatar
    Still not working.
    If it still happens without sim and sd card and a soft resetvalso does not work .
    Restart my Windows Phone 8.1 | Windows Phone How-to (United States)
    You need a hard reset.
    http://www.windowsphone.com/en-us/ho...reset-my-phone
    But you will loss your data.
    YashHarf and RumoredNow like this.
    02-26-2015 02:15 PM
  6. YashHarf's Avatar
    Try soft reset first.. If it's not working.. Better hard reset..
    RumoredNow likes this.
    02-26-2015 02:20 PM
  7. RumoredNow's Avatar
    Remove Cards + Soft Reset would be the best first step, IMHO...

    Don't go to Hard Reset. Do a clean install then with LSRT. FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    If you are going to lose data then a fresh install is worth it for blowing out the cobwebs and squashing any glitchiness.
    Harrie-S likes this.
    02-26-2015 02:28 PM
  8. Cedric Adam's Avatar
    Hi!!! Mine gets stuck to sometimes and i also notice that when that happens that it's because the phone is really really hot right around the camera. So my thought was that it was because the phone was overheating. So i just stick it in the freezer for a couple of minutes so i can reduce it's temperature. Usually by the time i come back to it, it's cooled down and the phone is turned off. I just turn it back on and BOOM!!!! it's working again.

    I know it's counter intuitive but it works for me. I've done this so many times now, i don't even bother putting the phone inside a ziplock bag and sucking all the air out before sticking it into the freezer to minimalize condensation inside the phone.

    So my best advice would be to not turn off the phone while it's really hot. If it freezes, i think it's best to let it cool down first before rebooting.

    Please use this method at your own risk. The idea is to cool down the phone, not to have it be in a wet environment.
    02-27-2015 10:50 AM
  9. fitchalcyone's Avatar
    Building on what Cedric said, I had this problem with my first 1520. Not wanting to leave it in the fridge without supervision, I actually just blew on my phone at its corner during the update to keep the temperature down. It looked a bit silly, yes, but it worked and I got out of the boot loop.
    02-27-2015 10:54 AM
  10. HeyCori's Avatar
    Cold air, really? Never woulda guessed. Hmph.
    02-27-2015 11:10 AM

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