1. Todd Robinson's Avatar
    Hi all,

    I just updated to Denim on my lumia 1520 and I can't get "Hey Cortana" to work. I saw some people say there was a training Cortana tutorial but I never got that. Any thoughts or way to reinstall denim?
    02-26-2015 05:20 PM
  2. zkyevolved's Avatar
    Did you enable it under the lock screen? :S I don't know if that helps. I can't use Cortana because of the way I have my phone set up. But I've seen recent commenters' threads mention this as a common problem that they overlook. ;)

    Sent from my Nokia Lumia 930
    02-26-2015 05:23 PM
  3. Blacklac's Avatar
    Go to settings and scroll down to the bottom. There's a new Hey Cortana setting, and its disabled by default.
    jfa1 likes this.
    02-26-2015 05:33 PM
  4. SuperbSandy's Avatar
    I am not able to train/ save "Hey, cortana" on my 1520 after denim update. I tried all possible way but it doesnt accept any voice. Any ideas on training it?
    02-26-2015 06:37 PM
  5. beman39's Avatar
    you have to go close to the phone mic to train it properly...it was doing the same thing for me until I went close to the mic and it trained properly after which it wont matter how far you are to the pone it will work flawless... so far for me anyways.
    02-26-2015 10:24 PM
  6. tejazz's Avatar
    I had the same problem on my 1520 that got updated to Denim today, but turns out there's pretty a easy (but hard to find) solution.

    If you have installed Denim (as in the new camera and everything works) but you still don't see a "Hey Cortana" option in the system settings page, you will need to download the Hey Cortana app from the store. Once installed, there will be a new entry in the settings page (at the very end) that you can use to train your voice.

    I couldn't find this app in the store search, so I had to search for "Hey Cortana app" on Bing and it was the first or second result. I tried posting the direct link here, but my post count is too low to let me post hyperlinks.

    However, I think this app is region locked so I guess it won't work if your region is not set to US or UK.
    hunnysingh and Jeri Alexander like this.
    02-27-2015 01:32 AM
  7. Todd Robinson's Avatar
    Thanks for the advice. It was a setting to enable hey Cortana as one of the above posts suggested. This is something I think Microsoft needs to get better at, that Apple does so much better. When I installed denim there should be an automatic tutorial over the phone has finished installing. Otherwise it is the community that has to help each other out.
    Mike Waechter likes this.
    02-27-2015 08:45 AM
  8. mjrtoo's Avatar
    Thanks for the advice. It was a setting to enable hey Cortana as one of the above posts suggested. This is something I think Microsoft needs to get better at, that Apple does so much better. When I installed denim there should be an automatic tutorial over the phone has finished installing. Otherwise it is the community that has to help each other out.
    Or you could look it up yourself.
    Jorge Holguin likes this.
    02-27-2015 08:45 AM
  9. JW888's Avatar
    Thanks for the advice. It was a setting to enable hey Cortana as one of the above posts suggested. This is something I think Microsoft needs to get better at, that Apple does so much better. When I installed denim there should be an automatic tutorial over the phone has finished installing. Otherwise it is the community that has to help each other out.
    Hey Cortana app....Hey Cortana | Windows Phone Apps+Games Store (United Kingdom)

    Hey Cortana | Windows Phone Apps+Games Store (United States)
    02-28-2015 11:09 AM
  10. Aazam husain's Avatar
    i also had problems when training cortana.. but then it was easy when i saw there was a "," after HEY so when you say HEY then wait like 0.5 sec and then say CORTANA...
    Second thing you need to change the region to US or UK... train cotana and set back your own region... HEY CORTANA will still work.
    Hope it hepls :)
    03-03-2015 11:12 AM

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