03-15-2015 11:33 PM
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  1. SymoClod's Avatar
    Mmmm, well I hope they OTA this soon - tried the LSRT route but this doesn't even work for me - 'cannot connect to server' repeatedly over the weekend and today.
    03-09-2015 11:01 AM
  2. terencechan's Avatar
    A piece of news from a Chinese tech site indicate(maybe confirm?) the OTA of Hong Kong Lumia 1520 hasn't started yet.
    I don't know where they get this information, anyway, that make me relief, at least, for a moment.
    Any link?
    03-09-2015 12:13 PM
  3. affaiec's Avatar
    This is good news, at least it gives us a little hope.
    03-09-2015 12:44 PM
  4. beman39's Avatar
    A piece of news from a Chinese tech site indicate(maybe confirm?) the OTA of Hong Kong Lumia 1520 hasn't started yet.
    I don't know where they get this information, anyway, that make me relief, at least, for a moment.
    and why haven't they started yet? why are they SOO behind everyone else? this is still nonsense and incompetent on HK's part!
    03-09-2015 12:56 PM
  5. raydwatts's Avatar
    and why haven't they started yet? why are they SOO behind everyone else? this is still nonsense and incompetent on HK's part!
    OK lets start the conspiracy theories with;

    1) There are too many HK phones internationally and MS are trying to encourage us to buy the local version by being as awkward as possible.
    2) Too many international owners so they are testing, testing and re-testing the software so that it would work worldwide with all the various language packs installed to replace the simplified Chinese that it was shipped with originally.
    3) Good old fashioned incompetence.
    03-09-2015 02:07 PM
  6. von schwartz's Avatar
    OK lets start the conspiracy theories with;

    1) There are too many HK phones internationally and MS are trying to encourage us to buy the local version by being as awkward as possible.
    2) Too many international owners so they are testing, testing and re-testing the software so that it would work worldwide with all the various language packs installed to replace the simplified Chinese that it was shipped with originally.
    3) Good old fashioned incompetence.
    1. Yeah, great idea :) I've been a loyal Nokia Customer for 8 years, now thinking about selling my phone and buy anything else with proper support. Well played, MS.

    Anyway, if you guys have the time, feel free to leave a feedback on the tracker. I hope They remove the misleading info at least.
    03-09-2015 03:14 PM
  7. beman39's Avatar
    speaking of conspiracies I think the Chinese need extra time so they can put their spyware in it... they're spying on everyone anyways! lol
    03-09-2015 04:36 PM
  8. JC_Yang's Avatar
    Any link?
    ۰Lumia830ѾLumia Denim - Lumia830,Lumia Denim,WP8.1 GDR1 - IT֮
    In the last words of this piece of news.
    I don't know whether it is from a reliable source. And I don't think we should stop asking MS for the OTA, because it's March already.
    03-09-2015 09:32 PM
  9. terencechan's Avatar
    ۰Lumia830Ѿ*Lumia Denim - Lumia830,Lumia Denim,WP8.1 GDR1 - IT֮
    In the last words of this piece of news.
    I don't know whether it is from a reliable source. And I don't think we should stop asking MS for the OTA, because it's March already.
    It is just their speculation. Many online sources say the same thing, including those originating from local Hong Kong.
    http://welovewp.hk/post23600
    03-09-2015 09:40 PM
  10. JC_Yang's Avatar
    speaking of conspiracies I think the Chinese need extra time so they can put their spyware in it... they're spying on everyone anyways! lol
    lol... no way. Hong Kong CV phone has nothing connect to China mainland.
    And if I were Chinese government, I'd put my effort to spy on iPhone, Galaxy, Xiaomi, Huawei, but never Lumia.
    How many HK CV L1520 had been sold? Global Lumia sales just barely pass 10 million, and high end devices are less than 1%, and HK CV are just one variant of them all. So I estimate that there're no more than 10 thousand HK CV Lumia 1520 sold all around the world. Do you want to compare this sales number to iPhone, Galaxy and Xiaomi?
    03-09-2015 09:44 PM
  11. JC_Yang's Avatar
    Hey, terence, do you know any famous tech sites or bloggers who can write something for our tragedy?
    I don't think we should wait and die. I don't like LSRT, but I don't like endless waiting, too.
    03-09-2015 09:53 PM
  12. terencechan's Avatar
    Hey, terence, do you know any famous tech sites or bloggers who can write something for our tragedy?
    I don't think we should wait and die. I don't like LSRT, but I don't like endless waiting, too.
    The only site that has such popularity is windows central. Windows phone has a very small market share in Hong Kong and the site I mentioned is the only one still operational in HK.
    I think we should keep on the tweets to Lumia help or send some PM to Daniel Rubino to see if he can help us lol
    03-09-2015 10:42 PM
  13. JC_Yang's Avatar
    Come on, guys.
    I've started a thread in the official WP support forum, join me in this thread,
    https://answers.microsoft.com/en-us/...=1425957046203
    if you don't need to type words to voice your pain, at least vote at the upper right corner of this thread.vote_snap.png
    03-09-2015 11:15 PM
  14. mikelpikel's Avatar
    RIP windows support. Sometime- 10th March
    Qtweeder likes this.
    03-10-2015 06:36 AM
  15. terencechan's Avatar
    At least in Hong Kong, they seems to have broken the local law here. Their product description on the website does not meet the actual product, namely the availability of Denim. However, they can always argue as the information is published on the global site while the Hong Kong local site still says the latest firmware is Cyan.
    03-10-2015 07:35 AM
  16. von schwartz's Avatar
    I've already logged a feedback on both pages, that the information is inconsistent, and one of them must be invalid. But no one gave a frak about the feedback, afaik
    03-10-2015 07:53 AM
  17. terencechan's Avatar
    http://answers.microsoft.com/en-us/w...5-0ba32ac7aba4

    I don't know why they are still talking about carrier stuff. Someone is even clever enough to give us a Wikipedia link in the thread telling people about the carriers available in HK.
    Please don't assume anything if you are not sure.
    I live in Hong Kong and I am a Hong Konger.
    I can tell you that all windows phone sold in Hong Kong are unlocked and not carrier bound. There are only mobile network provider which simply provide a mobile data network. They are not responsible in pushing out software updates.
    All updates are received directly from OEM.
    mikelpikel likes this.
    03-10-2015 09:27 AM
  18. JC_Yang's Avatar
    denim update for lumia 1520 hong kong - Microsoft Community

    I don't know why they are still talking about carrier stuff. Someone is even clever enough to give us a Wikipedia link in the thread telling people about the carriers available in HK.
    Please don't assume anything if you are not sure.
    I live in Hong Kong and I am a Hong Konger.
    I can tell you that all windows phone sold in Hong Kong are unlocked and not carrier bound. There are only mobile network provider which simply provide a mobile data network. They are not responsible in pushing out software updates.
    All updates are received directly from OEM.
    SandS is not a MS representative, just a stupid who knows nothing about HK CV Lumia, and doesn't even understand what does "Country Variant" mean. So don't get angry with him/her. We should wait for a MS representative to answer my post.
    Last edited by JC_Yang; 03-10-2015 at 12:37 PM.
    03-10-2015 11:49 AM
  19. Qtweeder's Avatar
    thanks JC_Yang, have "me too'ed" that thread and posted there.
    03-10-2015 02:05 PM
  20. terencechan's Avatar
    Here's Microsoft s reply

    Hi everyone



    First of all I want to apologise for the inconveniences this software update delay has brought to you.



    The Denim OTA delivery to Lumia 1520 Hong Kong Country Variant, OS version 8.10.14234.375 and Firmware version 02540.00019.15053.26006 had effectively started over a week ago, but I just received confirmation from our software updates deployment responsible on the Technical Support Operations team in Finland, that some unexpected issue is blocking the chain.



    This issue has been escalated forward since last week and is currently handled with the highest priority. We expect it will take at minimum 4-5 days until we have the missing pieces updated.



    Will keep you posted as soon as we have news to share.



    Thank you for your understanding.



    Technical Support Operations and Global Social Care Operations teams.

    Microsoft Mobile
    raydwatts, Sam Wong and affaiec like this.
    03-11-2015 07:13 AM
  21. JC_Yang's Avatar
    Finally, we get the real meaningful response.
    Should we celebrate?
    Sam Wong likes this.
    03-11-2015 07:46 AM
  22. quasarpod's Avatar
    Well Terence,

    Thank you very much for advising us users that there is a problem and it is being addressed.

    May I be so bold as to provide you with some advice in order to prevent future debacles like this.

    Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

    Secondly, only after the above has been achieved notify the users via the availability chart.

    Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

    All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

    I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

    Regards,
    Kris
    03-11-2015 08:19 AM
  23. von schwartz's Avatar
    Well Terence,

    Thank you very much for advising us users that there is a problem and it is being addressed.

    May I be so bold as to provide you with some advice in order to prevent future debacles like this.

    Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

    Secondly, only after the above has been achieved notify the users via the availability chart.

    Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

    All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

    I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

    Regards,
    Kris
    It's not Terence. He's just shared the information, from a link, shared in a previous post (answers at microsoft community, named like "All lumia...")

    Anyways, I completely agree with you. It's bull****. If deployment is stuck, you inform the userbase. They just don't give a ****, it's so simple.
    03-11-2015 08:29 AM
  24. terencechan's Avatar
    Well Terence,

    Thank you very much for advising us users that there is a problem and it is being addressed.

    May I be so bold as to provide you with some advice in order to prevent future debacles like this.

    Firstly, when a software update becomes available thoroughly test on all handsets capable of receiving it that it works.

    Secondly, only after the above has been achieved notify the users via the availability chart.

    Thirdly, when a problem comes to light advise the users immediately. In this respect I would suggest you modify the availability chart now to reflect that the Denim software is not available for Hong Kong 1520 handsets. That is probably the first action that should have been taken.

    All of this appears to be no more than common sense, something that seems to be lacking in the deployment teams.

    I will gladly provide consultancy to Microsoft on a part time basis, you clearly need something.

    Regards,
    Kris
    Well, I am also one of the angry customer.
    I do not work for Microsoft and I just provide you guys information in case you did not follow the Microsoft forum.
    I suggest you to post directly on the ms forum if you want to advise them lol
    After all, the response from Microsoft is typical from a big us company. They just don't give a f as they just don't care losing a few customers.
    03-11-2015 09:38 AM
  25. beman39's Avatar
    my L1520 HK phone is showing that I got the Denim update! how is that possible?
    Attached Thumbnails wp_ss_20150311_0001.jpg  
    03-11-2015 11:12 AM
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