03-15-2015 11:33 PM
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tools
  1. terencechan's Avatar
    The problem is that not all people can use the recovery tool. A lot of business users like me stored a lot of documents on the go in the phone. They cannot reset the phone just for the firmware.
    And it is supposed that the phones can update OTA. This is just ridiculous that MS is telling people to use the recovery tool. This is just like asking people to completely erase their windows 8 PC just for updating to 8.1.
    It is very much frustrating about their customer support as they seems not to understand what you said even though you are explaining clearly.
    03-04-2015 06:24 AM
  2. JC_Yang's Avatar
    I think we should tweet Joe Belfiore or even Nadella to inform them our situation. That might get the problem solved a bit faster.

    Not some HK CV users don't get the OTA update, but ALL.
    03-04-2015 06:36 AM
  3. zkyevolved's Avatar
    I think we should tweet Joe Belfiore or even Nadella to inform them our situation. That might get the problem solved a bit faster.

    Not a small amount HK CV users don't get the OTA update, but ALL.
    Maybe someone from china can confirm or deny if they've received it? Because maybe they're filtering ip addresses.... So only Chinese phones in China are receiving the update.
    03-04-2015 06:40 AM
  4. JC_Yang's Avatar
    Maybe someone from china can confirm or deny if they've received it? Because maybe they're filtering ip addresses.... So only Chinese phones in China are receiving the update.
    No, impossible. MS does not implement any filters in the OTA update process, we just need the matched model to get the update, and of course, a working Internet connection. Because all Hong Kong and Chinese users who are holding the same HK CV models encounter the same problem, no OTA yet.
    03-04-2015 06:47 AM
  5. iamakii's Avatar
    I only got version 02061.00066.14253.40002 (OS: 0000.0000) showing up on LSRT. Is this Denim?
    03-04-2015 07:09 AM
  6. Adeel 360's Avatar
    Did someone just say some Hong Kong CV phones won't get the OTA AT ALL???
    03-04-2015 07:20 AM
  7. jlx2013's Avatar
    I only got version 02061.00066.14253.40002 (OS: 0000.0000) showing up on LSRT. Is this Denim?
    Cyan
    iamakii likes this.
    03-04-2015 07:35 AM
  8. iamakii's Avatar
    Cyan
    Thank you. So Recovery Tool doesn't have Denim also. How in the world are we being left out here? It's already March!
    03-04-2015 07:49 AM
  9. terencechan's Avatar
    I can confirm that there is no updates for both pfd users and consumer users(my friends) and I am from Hong Kong. The phone was bought directly from stores in Hong Kong.
    03-04-2015 07:50 AM
  10. Adeel 360's Avatar
    I bought mine from amazon and it come from Hong Kong.
    03-04-2015 07:53 AM
  11. michael rector's Avatar
    Yes it does,,I put Denim on my HK 1520 yesterday and everything works as it should,, Took all of 20 minutes,,Back your Data up first
    03-04-2015 08:29 AM
  12. von schwartz's Avatar
    I can't post a link because I'm new here, but go to: www dot microsoft dot com, and open /en-hk/mobile/support/product/lumia1520/softwareupdate/
    It says cyan. If you open the update tracker, check for HK, it says denim. Some are blaming the carriers on other forums, but I think this is an MS problem. And it's also not the carriers fault that MS announced something in December, told the users that flagship phones (1520 and 930) gets the update first, then after 2 months, tell the users that it's available when it's not.
    03-04-2015 08:31 AM
  13. Chicopower's Avatar
    Thx for the tip about this "manual" Denim update.

    Worked like a charm for my 1520 HK (RM-937)
    I uninstalled "Preview for developer" before doing the following steps

    1. Backup your data
    2. Install "Windows phone recovery tool" (first result on google)
    3. Start the application
    4. Plug the phone by USB
    5. Confirm to install the update displayed. This will download about 1.7 GB from internet.
    6. Wait.. and finish!

    Some reboot are required after the first boot.
    For sure, i'm not happy to set some "lost" settings again.. but i have Denim with a fresh install.

    OTA version deploy expected for 2047
    Joe920 likes this.
    03-04-2015 12:24 PM
  14. Adeel 360's Avatar
    I'll give it a go tomorrow. MS has left me no choice :-(
    03-04-2015 12:42 PM
  15. bob mcmillan's Avatar
    I have an RM937 Hong Kong 1520 and when I checked last night (I'm in NZ) it had updated automatically to Denim.
    03-04-2015 01:01 PM
  16. KOROSHKKUNITED's Avatar
    still w8ing for OTA ...
    hate u micro..realise ittt >____<<<<
    03-04-2015 01:01 PM
  17. Adeel 360's Avatar
    I have an RM937 Hong Kong 1520 and when I checked last night (I'm in NZ) it had updated automatically to Denim.

    So did you get an OTA update??
    03-04-2015 01:30 PM
  18. Ma Rio's Avatar
    I'll probably wait till the end of the week, it it doesn't happen by then, I'll probably go with LSRT.
    mikelpikel likes this.
    03-04-2015 01:34 PM
  19. Joe920's Avatar
    I uninstalled "Preview for developer" before doing the following steps
    Thanks for listing the steps. You made it look so easy that I decided it was worth it for getting to a clean install after doing the dev preview. Download was fast thanks to a 5MB/s connection. :) Install was crazy fast, maybe 3 minutes. Restore from backup though is taking forever, so much so that WP asked me if I had time and asked me to press a 'keep going' button. :)

    Edit - things you don't want to see during a restore from backup:

    restore.jpg


    ​As an aside, anyone have any tips on how to deal with SD cards through a backup/restore cycle? Keep the card in throughout the entire process? I disconnected mine since I basically only have music and videos on it, but I wonder if there's a best practice.
    Last edited by Joe920; 03-04-2015 at 02:26 PM.
    03-04-2015 01:43 PM
  20. Adeel 360's Avatar
    That's good. I'll give it a go tomorrow after my exams. Would you guys recommend taking out my sd card before using LSRT??
    03-04-2015 02:22 PM
  21. mikelpikel's Avatar
    Good luck with the exams, I'll probably have another crack at it too
    03-04-2015 02:54 PM
  22. Adeel 360's Avatar
    Thanks ;)
    03-04-2015 03:09 PM
  23. Ma Rio's Avatar
    The SD card is unaffected by hard resets and the LSRT (unless you check the checkbox and request the formating of the SD card).
    Also, the backup feature on WP is so bad, I'm afraid to even go in to the settings page. I once did it, and I still regret it. I did a hard reset after it just so things go back to normal.
    Lots of apps were broken, files restored uncorrectly and so on.
    Not to mention the store going crazy.
    03-04-2015 03:26 PM
  24. bob mcmillan's Avatar
    Yes, OTA. Didn't realise till I checked extras and info. Earlier in the day was still cyan.
    03-04-2015 03:27 PM
  25. mikelpikel's Avatar
    Yes, OTA. Didn't realise till I checked extras and info. Earlier in the day was still cyan.
    This sounds like good news, hope its not a glitch and that they have finally released it. I'm still waiting but it might just come soon then
    03-04-2015 03:38 PM
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