03-15-2015 10:33 PM
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  1. terencechan's Avatar
    How do I get rid of this bug?
    You cannot.
    The only way is to wait for a fix from Microsoft, provided that they know what we are talking about.
    03-04-2015 06:27 PM
  2. Joe920's Avatar
    Not a cool problem..

    On my side, no problem with the restore of the backup. I followed the Wizard (displayed at 1st boot) which restore the backup.

    I don't have any SD Card sorry.

    Thanks for the response. It actually looks like everything restored ok despite that message. Looking forward to train "Hey Cortana" later. I've already saved about an hour not having to check for the OTA update compulsively. :D

    Edit: You were right about the update. After the update and restart it finally confessed that a new language was installed. Better late than never I guess.
    Last edited by Joe920; 03-04-2015 at 07:29 PM.
    03-04-2015 06:30 PM
  3. mikelpikel's Avatar
    They want me to send a picture of about phone. I noticed when you all posted your screenshots of about phone you covered part of it. Is it safe to publicly send a pic of it?
    03-04-2015 07:03 PM
  4. terencechan's Avatar
    It will be safe as long as you cover your IMEI
    03-04-2015 07:05 PM
  5. mikelpikel's Avatar
    Okay thanks, anyone feel I should cover something else?
    03-04-2015 07:05 PM
  6. JC_Yang's Avatar
    Why nobody go contact Joe Belfiore? Let them read this thread, there're more than enough evidences.
    Let both #LumiaHelp and JB read this thread, it's so simple.
    03-04-2015 07:20 PM
  7. JC_Yang's Avatar
    Okay thanks, anyone feel I should cover something else?
    Refer to my screenshots in my previous post, but I don't think that will work.
    Contact higher rank guys will be a better approach, I don't like to use LSRT, and if we all stick around talking to this helpless customer service, I guess we(ALL HK CV users) will finally end up installing Denim via LSRT, and just like being fooled.
    arseny92 likes this.
    03-04-2015 07:27 PM
  8. JC_Yang's Avatar
    Anyone holding a 059V253 is facing this. They haven't flipped the targeting switch for rm-937_apac_hong_kong_222.


    Its just ridiculous. The update tracker seem to only reflect availability on Care. I checked Care as soon as that page got updated last Friday, and yes, firmware 02540.00019.15053.26006 can be downloaded via WPRT/LSRT/NCS/whatever tool is used to connect to NOL.

    They haven't pushed it to production Windows Update servers used for OTA.
    Totally agree, I think this is the real problem.
    arseny92 likes this.
    03-04-2015 07:49 PM
  9. jlx2013's Avatar
    Refer to my screenshots in my previous post, but I don't think that will work.
    Contact higher rank guys will be a better approach, I don't like to use LSRT, and if we all stick around talking to this helpless customer service, I guess we(ALL HK CV users) will finally end up installing Denim via LSRT, and just like being fooled.
    I hope they are working on it. I already tweeted your captures, but if you want, you can tweet them again by yourself, it would be better.
    03-04-2015 08:34 PM
  10. Sam Wong's Avatar
    If somebody have Twitter, tweet @LumiaHelp with the problem. Let them know, because it seems hard to understand for them.
    I've done this a few times. They keep asking me to wait patiently.
    03-04-2015 08:52 PM
  11. hlov's Avatar
    I think I did try the region change before and it didn't work. I end it up using the recovery tool, now I'm rocking denim and using hey Cortana 😃
    03-04-2015 09:05 PM
  12. mikelpikel's Avatar
    Not much of an update but the guys are currently checking up on the problem. I'll let you know what happens
    03-04-2015 10:20 PM
  13. mikelpikel's Avatar
    I guess ill have to wait til tomorrow for them to reply.

    This whole process is the price we pay for paying more to get high end phones, sham on us...
    03-05-2015 12:20 AM
  14. terencechan's Avatar
    Not really. We are actually paying more for Nokia's flagship at that time, not Microsoft's. I have no problem receiving updates when the Lumia line was in the hands of Nokia. It was Microsoft that ruin the series. Including the cyan bitlocker issue and other stuffs.
    03-05-2015 03:26 AM
  15. iamakii's Avatar
    It's getting worse to be honest. This needs to be improved.
    03-05-2015 04:33 AM
  16. kravtsov's Avatar
    You can see the following in Hong Kong version of Microsoft site (/en-hk/mobile/support/product/lumia1520/softwareupdate/):

    Nokia Lumia 1520 - Software update and downloads
    Latest software update

    Latest software release for Nokia Lumia 1520 is Lumia Cyan (02061.00066.14253.400xx)
    The availability of this update may depend on your network service provider. To check for updates, on your phone, tap Settings > phone update.
    03-05-2015 04:59 AM
  17. iamakii's Avatar
    Okay so in Hongkong Denim is available, in Philippines not same HK Variant phone,
    03-05-2015 05:16 AM
  18. terencechan's Avatar
    I don't know why they keep on saying the update is network service provider or carrier dependent.
    Please do not apply the condition in the US in Hong Kong.
    There is never a carrier bound windows phone in Hong Kong. There is only a country variant, which means that the update is directly pushed out by Microsoft, not the so called carrier like Verizon, at&t, etc.
    Therefore, this is definitely the problem of Microsoft.
    Qtweeder likes this.
    03-05-2015 06:25 AM
  19. dan bologa's Avatar
    So let'a resume all of this. The Demin update for Lumia 1520 CV HK it is not out. This variant of the phone it's factory unlocked and updates are not carrier dependent, are ONLY Microsoft dependent. Microsoft HK page say that the last update it is Cyan, but this is not much relevant because i remember when Black update came out in 2013 their page was not up to date for a long time after.
    This must be a bug in Microsoft process of update or Microsoft employees lost their minds.
    I was stuck with this OS since Lumia 920 came out in 2012, but i think i will give up very soon!
    03-05-2015 07:51 AM
  20. blue1k's Avatar
    I guess it's a pain and you shouldn't have to do this but why not just flash a better country variant on it? When I had the HK 1520 (on a Thai one now) the first thing I did was flash a Finnish rom on it. Took 5 minutes and I got every update right away. If anyone needs help, I can show you how. Totally compatible with no issues as the model and bands are identical.
    03-05-2015 08:44 AM
  21. von schwartz's Avatar
    But what about the warranty? Same question about using the software recovery tool, to upgrade to denim
    03-05-2015 08:49 AM
  22. blue1k's Avatar
    But what about the warranty? Same question about using the software recovery tool, to upgrade to denim
    Warranty is voided by flashing other variants. I didn't care because I don't live in HK so the warranty wasn't valid. Warranties are not transferable across countries. That came directly from Nokia care.

    Lumia recovery does NOT void warranty. It is a tool provided my MS to repair a device or completely restore (for example if you have developer preview enabled and just factory reset you will not get a completely clean wipe)
    Harrie-S likes this.
    03-05-2015 09:13 AM
  23. Adeel 360's Avatar
    Has anyone got the update through OTA yet?
    03-05-2015 02:19 PM
  24. jlx2013's Avatar
    Has anyone got the update through OTA yet?
    Not me
    03-05-2015 04:53 PM
  25. Adeel 360's Avatar
    Okay. I'm just sick of waiting now :-\
    03-05-2015 05:14 PM
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