09-10-2015 06:18 AM
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  1. tejazz's Avatar
    albertico: I've posted a reply to the Nokia discussions website, let's see if anyone hears us.

    TL;DR: Most likely not a Denim issue. Gonna check if a replacement battery will help.

    I went to a Nokia Care centre yesterday and told them about the issues that I'm having. The guy there disassembled the phone, took a cursory look at the insides and said everything was looking fine. I was then asked to wait for an hour while they fix any 'software issues', and about 45 minutes later, they said they found a software defect and that my phone has been fixed, and started writing up a bill for the repair costs.

    I was super-sceptical of the whole thing and told them that I'll intensively use the phone for 15 minutes straight and will pay the charges only if I'm convinced that the issue was indeed resolved. It was then I noticed that they flashed Cyan on the phone, which was encouraging since I was pretty sure it was Denim that was causing the problems. I checked and found the battery was at 77%, so I proceed to record 2-minute 1080p videos (as 4k not available in Cyan) and task switch to Rail Rush (as no other game was available after they reset it) for about 5 minutes, and boom!, the phone shut down. I turn it on and the battery says 71%, and I keep doing the camera thing, and within 10 seconds, the phone reset again, battery showing 2% this time. Classic symptoms, I told the guy over there.

    He told me he'd look into it and try a replacement battery and asked me to come again the next day. I'm gonna call him today in about 5 hours and will post an update here as to how it's going.
    Marko Marjanovic likes this.
    04-28-2015 02:12 AM
  2. mrshots's Avatar
    Myoujin: Yep same here, it got worse after that.

    Looks like this *may* be a very common issue here. I have no time to reply to the forum thing, but I hope ms notices it! I have no idea if the phone will switch off while writing this reply!

    Thanks all!
    04-28-2015 11:02 AM
  3. tejazz's Avatar
    UPDATE:
    I went to Nokia Care again today and the guy says he tried replacing the battery but the problem still persisted. However, the way he said it wasn't too convincing, so I'm not entirely sure if he really did try it with a new/spare battery.

    Anyway, now he says I should send it to the factory to get the motherboard replaced and it will cost about Rs.10k ($160) . I told him I'll think about it and asked for my phone back which they complied free of cost.

    Now I'm torn between waiting until someone -- either Microsoft or a user -- coming up with a fix, or spending the money in getting the motherboard replaced which eventually might or might not fix the problem.
    04-28-2015 11:03 AM
  4. mrshots's Avatar
    I'd wait for MS, I personally think replacing the motherboard is a BIG gamble.
    04-28-2015 11:05 AM
  5. tejazz's Avatar
    Yeah, I'd be kicking myself if the issue still remains after replacing the darn motherboard. But then again, the fact that the issue still persisted even when they flashed an older firmware and OS tells me that it could indeed be hardware-related.

    Like I said, I'm torn.
    04-28-2015 11:10 AM
  6. mrshots's Avatar
    Portable charger would be a lot more effective. It's a bit like punching somebody when they start sleeping :).
    04-28-2015 11:33 AM
  7. tejazz's Avatar
    Heh, that seems to be the best option right now, true.

    But what happens sometimes is that after rebooting, the charge level drops down to 2%, so just connecting the charger and giving the phone a nudge won't be enough. This means that until it charges to 100%, I'll have to keep the power bank connected to the phone, like a patient dragging a hospital IV drip along with them.
    04-28-2015 01:38 PM
  8. mrshots's Avatar
    Actually, if you connect the charger as soon as it switches off, it stay at whatever it was before. However, if you reboot it more than twice, the battery is 2%.

    I know it is very inconvenient, but it is the only thing we can do right now... HURRY MICROSOFT! MY PHONE IS *&%ED
    04-29-2015 11:53 AM
  9. tejazz's Avatar
    TL;DR: The battery issue has been SOLVED after a battery replacement.

    Folks, I bring good news and bad news. Good news is that I've pinpointed that it is the battery that is causing this issue. Bad news is that there is no other 'fix' other than replacing it with a new battery.

    Since I didn't really trust the Nokia Care guy when he hold me he tried replacing the battery and nothing changed, I called him up again today and asked him very clearly if he stress-tested with a new battery, to which he replied in the negative. So I drove down there again (25km round-trip, 3rd time in as many days) and specifically asked for a new battery. He took about 15 minutes and gave me my phone with the replacement battery showing 77%.

    I then proceeded to record a 2-minute 4K video, followed by 2 minutes of Rail Rush, then another 4-minute 4K video, a game of Threes! (until I reached the 384 tile), and a 5-minute 3G browsing session. The phone held up like a champ, and the battery still showed 71% after the whole thing!

    I told him that the phone's working fine now, and he says that the new battery will cost Rs. 3.2k ($50) and comes with a 6-month warranty. I paid in cash (their card swipe thingy was broken, took 15 minutes to find an ATM), profusely thanked him and the lady at the counter, and got back to work. Now I'm home reinstalling all my apps, still keeping an eye on the battery level once every 5 minutes out of sheer force of habit.

    In hindsight, I guess the warnings were all pointing to a faulty battery, like an OS rollback not fixing things, no issues when connected to a charger, and a gradual degradation of performance that happens with batteries (but usually not the case with OS/firmware/motherboard/chip defects).

    I strongly hope that this is the end of this issue for me, and that a battery replacement will help all of you as well in getting your phones fixed.

    Thanks everyone!
    Last edited by tejazz; 04-29-2015 at 01:08 PM.
    Marko Marjanovic likes this.
    04-29-2015 12:41 PM
  10. mrshots's Avatar
    Hold up, can you give us the info 5 days later? I have days where it works perfectly once some things are reset. Just need some clarification. A few more days to test it.
    04-29-2015 01:40 PM
  11. tejazz's Avatar
    Sure thing, will post an update on Monday.
    04-29-2015 02:30 PM
  12. Samgh's Avatar
    @Tejazz: Good to hear. Keep your fingers crossed. Eagerly awaiting your experience with the new battery. Please do share.
    Also, if you dont mind which city was this replacement done.
    04-29-2015 11:58 PM
  13. tejazz's Avatar
    So far, the battery saver app shows that the phone has been running (from a 100% charge) for 13 hours with 65% remaining and guesstimates that it will last for 1 day and 2 hours more. And I've been using the phone a lot, reinstalling my apps, trying out games, WhatsApp, etc., so this is very promising.

    As you said, fingers crossed indeed.

    EDIT: I got it replaced at the Nokia Care center at Hadapsar, Pune.
    Last edited by tejazz; 04-30-2015 at 02:37 AM.
    04-30-2015 02:07 AM
  14. courtneyg2013's Avatar
    I use my phone a lot, and don't seem to get anywhere near that. I'm fed up with Lumias tbh. I had the same issue on my 930 and 1020. they just seem to die so bloody quickly.wp_ss_20150501_0002.jpg

    My battery today playing about 10 mins of candy crush, Web Browsing, watching a video on myTube for 10 minutes a bit of Whatsapp and playing evolve for about 10/15 mins. Is it normal to lose about 2% with 10 mins of web browsing. The battery does get hot but that is with prolonged use.
    Last edited by courtneyg2013; 05-01-2015 at 08:09 AM.
    05-01-2015 07:38 AM
  15. tejazz's Avatar
    Folks, as promised, here's my update after using the phone for 5 days with the new battery:

    I have absolutely no problems with the battery holding up both during CPU/GPU/Camera intensive apps, and regular use such as phone calls, readit, and WhatsApp. I had to fully charge the phone 3 times so far, and with each time I'm got about 1 day and 15 hours of battery life, with heavy to moderate usage.

    I'm now fully certain that not only has the 'battery critically low and shutdown' issue been solved 100% after I got a new battery, the battery life also significantly improved to be as how it was with a brand-new phone.

    So, my advice to anyone who has battery life issues and/or the dreaded critically low and shutdown issue is to get the battery replaced asap for about $50 (or for free if your phone's still under warranty).
    Tom Snyder and Samgh like this.
    05-04-2015 01:54 AM
  16. mrshots's Avatar
    Can I get the battery replaced anywhere?
    05-04-2015 11:13 AM
  17. tejazz's Avatar
    If you can get it done at a Nokia Care (or its local equivalent), you will get a 6 month warranty on the new battery, which you won't get if you get it done at a non authorized place or if you buy a new one and install it yourself.
    05-04-2015 03:08 PM
  18. mrshots's Avatar
    Problem is I don't know where the nearest one is, I tried using the ms finder thing but it won't tell me what's nearest, just if it is near or not, so currently 'no results' just need the nearest... Searched on here maps and it says 'nokia' is 4 hours away... And I don't even know if that's a care point...
    05-05-2015 02:51 AM
  19. mrshots's Avatar
    Ah I see a close one - I broadened it to 'united kingdom' and saw one that is 1 hour 40 minutes away, everywhere else is 4 hours away, so my best bet is there: 'cellphones' so all I'll need is something like 30 (pounds)
    05-05-2015 03:10 AM
  20. Stacy Benedict's Avatar
    Yes i agree with you, even i had been facing tough times ahead in the same scenario.
    05-08-2015 10:04 AM
  21. Stacy Benedict's Avatar
    Hey Mr. Shots what charges are you using ?
    05-08-2015 10:05 AM
  22. Stacy Benedict's Avatar
    Hey did you test it out ?
    05-08-2015 10:05 AM
  23. mrshots's Avatar
    I used the charger that came with the phone since 2 months ago, but the problem was before that. The charger has now lost its life, so I am using a different one.

    Haven't got the battery yet, I have school so I'll have to wait for the term to end or something.
    05-08-2015 10:59 AM
  24. myoujin's Avatar
    @tejazz: That is disappointing to hear, my last option I was hoping for would be the reset using the Lumia Software Recovery Tool. To hear it's even worse, that's quite ridiculous. "Ultra-expensive paperweight" is exactly it.

    @mrshots: It's surely beginning to appear like this is more of a software issue more than anything...UNLESS Denim damaged the battery with all of the reboots and false battery readings, then we're stuck with OS and hardware issue.

    @myoujin: You have a Lumia 1520? You feel comfortable replacing the battery if so? Let us know how it works out :)

    I suggest that we get some traction going on the MSFT support forums, someone at Microsoft needs to make note of this issue and have a fix in place. But at the same time, I don't see myself waiting a year for Windows 10 and AT&T to approve next update just to be able to use my phone normally. Can any of you go through the trouble of posting on that thread I linked, just to get the thread bumped and hopefully a MSFT-affiliated agent to respond?
    Yesterday I got my new battery after wait for 30days. Bought it at Ebay.
    I bought bundle with tools (screw driver, plastic tools etc).
    Quite easy to open my phone and replace the battery. Now working like charm. :D

    No more auto shutdown when using web browser and camera.

    dsc01986.jpgdsc01985.jpg
    tejazz and albertico like this.
    05-13-2015 11:22 AM
  25. mrshots's Avatar
    Lately my battery has got better on its own, not recovered, but definitely better. It switches off at 30 now. I have not got the battery yet.

    Myoujin: Happy to hear it, 2 people is better than one proof wise.
    05-13-2015 12:48 PM
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