1. winboy's Avatar
    My mom has a 1520 and every time she calls I can barely hear her but she can hear me quite well. Same thing happens when she calls others and they all complain they can hardly hear her. After 5 or 6 secs into the call the volume gets a little louder but not as loud as it should be. She even set it to full level at 10. I asked her to connect a headset/earphones while on the call and that actually helped and the volume was loud and clear but as soon as she unplugs the earphones, the volume drops to a very low level. I haven't reset it for her yet because she lives 300 miles away and I don't have time to make a 600 mile round trip this month, so any advice or suggestions?

    Thanks!
    03-26-2015 07:28 PM
  2. jontyfernz's Avatar
    My mom has a 1520 and every time she calls I can barely hear her but she can hear me quite well. Same thing happens when she calls others and they all complain they can hardly hear her. After 5 or 6 secs into the call the volume gets a little louder but not as loud as it should be. She even set it to full level at 10. I asked her to connect a headset/earphones while on the call and that actually helped and the volume was loud and clear but as soon as she unplugs the earphones, the volume drops to a very low level. I haven't reset it for her yet because she lives 300 miles away and I don't have time to make a 600 mile round trip this month, so any advice or suggestions?

    Thanks!
    It's a hardware issue
    03-27-2015 12:44 AM
  3. jchapman01's Avatar
    She needs to have it replaced. If its still under warranty she can take it to her local store for replacement.
    03-27-2015 06:39 AM
  4. winboy's Avatar
    It's only 5 months old and she still has the Microsoft store receipt. I guess she will have to go get a replacement. Thanks!
    03-27-2015 08:39 AM

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