1. Captain_Eric's Avatar
    For some time now (after Denim?), MSN Health and Fitness app no longer tracks my steps. (Very very infrequently, it works, for no reason that I can isolate).

    I see on the Microsoft help that others have the same problem. So, I'm not the only one.

    It was a nice feature. Would like to have it back.

    I hope someone here knows how to fix it.

    Frustrating.
    05-17-2015 02:35 PM
  2. winboy's Avatar
    I had the same exact problem with my 1520. I hard reset it and its been working without any problem ever since.
    RumoredNow likes this.
    05-17-2015 02:55 PM
  3. MDK22's Avatar
    I had the same exact problem with my 1520. I hard reset it and its been working without any problem ever since.
    Rather drastic, I'd first uninstall & reinstall the app ... make sure you have Motion data under SETTINGS.
    If not there, go to STORE >> Check For Updates ... or use SysAppPusher (I think that's still in the store)
    05-17-2015 06:24 PM
  4. winboy's Avatar
    I did everything before I resorted to hard reset which finally solved the problem.
    05-17-2015 07:54 PM
  5. Captain_Eric's Avatar
    Well, I uninstalled Waze. It appears to be working now.

    Too bad it's Waze. Google stopped supporting it for Windows Phone. The chances of Google fixing it to help Microsoft are slim.
    05-18-2015 08:40 PM
  6. Captain_Eric's Avatar
    Back to not working, even without Waze. Terrible experience. I hope they fix it.
    05-28-2015 03:26 PM
  7. Captain_Eric's Avatar
    You were right boys! A hard reset fixed it.

    Now if it would not count step as when I'm obviously in a car!!!
    06-04-2015 04:27 PM

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