1. Moombah's Avatar
    Hi! First post, but I lurk here often.

    I'm having some issues with the RM-938 that I bought on B&H Photo and had shipped to Canada last August. The phone has the capacitive buttons locking the phone issue, and its happening often - too often. I found that pushing the capacitive keys down with my thumb would sometimes fix the issue, which has me believing its not a software issue and should be covered under warranty.

    So questions:
    - Will MS/Nokia cover the issue under their warranty plan?
    - Will MS/Nokia cover me being that i purchased it from an American website and had it shipped to Canada?
    - Who should i call to make a claim?

    I love my phone, but this is annoying.

    Thanks for any help guys!
    Last edited by Guytronic; 06-08-2015 at 11:55 PM.
    06-08-2015 08:14 PM
  2. Sunstorming's Avatar
    It should still be under warranty. If its Nokia branded check with them. If Microsoft branded check with them. Either should be at least a 1 year warranty. Good luck.
    06-08-2015 10:29 PM

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