1. Paul Foulkes's Avatar
    A couple of months back I lost a load of holiday photos because my sd card failed. Now with a new card I am having problems getting music to download onto the new card. The phone doesn't see all the files. It is a brand new good quality card.
    I am wondering if it is worthwhile doing a hard reset? All my files are on one drive.
    Any recommendations?
    binnyandrews likes this.
    09-26-2015 05:12 PM
  2. Tumultus's Avatar
    I don't think you need a hard reset but reformatting the SD card may solve your issues. If it doesn't, then you probably just got a bad card. (Yeah, there is always one under 1000.) :)
    Laura Knotek likes this.
    09-26-2015 08:15 PM
  3. Laura Knotek's Avatar
    Where did you purchase this card? A lot of cards sold on eBay are fakes.
    09-26-2015 08:19 PM
  4. Paul Foulkes's Avatar
    Where did you purchase this card? A lot of cards sold on eBay are fakes.
    The new card was bought from Currys PC World
    09-27-2015 05:19 PM
  5. Paul Foulkes's Avatar
    I don't think you need a hard reset but reformatting the SD card may solve your issues. If it doesn't, then you probably just got a bad card. (Yeah, there is always one under 1000.) :)
    How do I force a card reformat?
    09-27-2015 05:20 PM
  6. MDK22's Avatar
    Under Storage Sense, you will see an option to (re)format the sdCard.
    Tumultus likes this.
    09-27-2015 06:05 PM
  7. Tumultus's Avatar
    Under Storage Sense, you will see an option to (re)format the sdCard.
    Yeah, thanks! I should have mentioned that. :)
    09-27-2015 08:41 PM
  8. Laura Knotek's Avatar
    The new card was bought from Currys PC World
    That's a reputable store. Could you get a refund or exchange?
    09-27-2015 09:00 PM
  9. James Jordan4's Avatar
    Where did you purchase this card? A lot of cards sold on eBay are fakes.
    Absolutely true
    09-30-2015 05:49 AM

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