1. Windows Central Question's Avatar
    Hello everyone,

    I bought the Yellow Lumia 1520 recently in Saudi Arabia (Middle East Bundle). The box shows Lumia 1520.1. I used it for about two weeks, during which i updated to Lumia Denim with ease and success. About 10 days after update, the main camera went out and no longer functioned. I sent to agent and they did repair the camera module, may be even replaced the whole main board. This is a good reason for the the phone to gives a different IMEI number than what i have on the original phone package. Also, when i first started the phone after repair, the Start Screen showed up in Blue color while when i first started the phone after purchase, the theme color was yellow to match the phone color.

    When i checked the phone (Settings ===> Extras + Info), it shows Lumia Black version. When i tried to update to Denim, the phone always gives a message that the phone software is up-to-date. I checked the "Manufacturer's name" from "Extras + Info" and it shows this as "RM-937_eu_euro1_055".

    Knowing that i did not insert any sim in the phone, i am asking how can i get the Lumia Denim on my Lumia 1520 ?

    Appreciate your help and assistance.

    Khaldoun Abu-Zeid
    Saudi Arabia
    10-12-2015 10:08 AM
  2. Harrie-S's Avatar
    Please check below link and use the Windows Device Recovery Tool.
    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    But be aware that if this works all data from your device will be deleted.
    10-12-2015 12:04 PM

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