1. Cane Prevost's Avatar
    Can't figure this out. Hey Cortana isn't available on my 1520 running 14926. Tried resetting the phone to factory settings. Tried going fast ring. Tried opting out of fast ring. Tried rebooting. Tried setting the language and region to UK and then switching back to US. Anybody have any ideas? Amazing that I still love this phone after all the crap it puts me through...
    09-26-2016 10:47 AM
  2. charlatan1978's Avatar
    Hi, was it working on previous builds?
    If so you could use the Windows Device Recovery Tool, to go back to the official Win10 builds (14393.xxx).
    09-26-2016 10:51 AM
  3. Cane Prevost's Avatar
    Not possible as I own a Mac. :( It was working on previous builds. Going to try to reset again. Windows is such a problem child. Never had this kind of issue with Android or IOS.
    09-26-2016 11:13 AM
  4. Cane Prevost's Avatar
    Well, tried a hard reset but now it won't restore from backup. Interestingly enough it's still on the same version of 10- 14926
    09-26-2016 12:35 PM
  5. charlatan1978's Avatar
    Never had this kind of issue with Android or IOS.
    But you probably didn't install Insider preview builds on Android or IOS.


    Well, tried a hard reset but now it won't restore from backup. Interestingly enough it's still on the same version of 10- 14926
    A hard reset won't change the OS version, it will just do a fresh install of it.
    To go back to a different OS version you would need to use the Windows Device Recovery Tool.
    Do you have access to a Windows pc / laptop? Maybe a friend or relatives?
    Last edited by charlatan1978; 09-27-2016 at 03:02 AM. Reason: typo
    09-27-2016 03:01 AM
  6. Cane Prevost's Avatar
    Had to locate a PC to do the Recover Tool. What a pain. Rolled back to 8.1 and then up to 10. Works now. Windows really makes it hard to love their software...
    09-28-2016 01:25 PM

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