The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. 3DPiper's Avatar
    All of the sudden my power button is not working.
    Pressing it does not bring it out of sleep, put it to sleep, or shut it down.
    I have managed to shut down and reset, but the problem is still there.
    How can I fix this?
    09-06-2017 06:40 PM
  2. nate0's Avatar
    Can you feel it clicking?

    If so, the button is probably just shot. Should be easy to replace if you are willing to and able. The power button is part of a strip that lays along the side of the LCD frame with adhesive to hold it in place. It connects at the top of the phone. Probaly a really cheap part, but you need to know how to pull your back cover off and have the right tools to safely do it for your sake and the phones.
    09-07-2017 07:32 PM
  3. 3DPiper's Avatar
    I DO feel it clicking.
    I can turn on the device if I hold the power button and click 'down' on the volume rocker.
    So I know it is kinda working.
    I'm willing to replace the button with a new one if I can find it on ebay or something
    nate0 likes this.
    09-07-2017 07:49 PM
  4. nate0's Avatar
    That is odd. Can you turn it off the same way you turn it on? Or unlock it that way too?
    09-07-2017 08:10 PM
  5. 3DPiper's Avatar
    No.
    I can turn it on (or unlock) by holding the power button and clicking vol-down.
    But once it is on, I have to let it time out and go to sleep.
    If I try to turn it off/lock by holding the power button and clicking vol-down, I go to a screen that says "New Feedback" and looks like it is for sending info about a problem with the phone/win10mobile (I have never seen this screen before now).
    For some reason, my double-tap-wake-up isn't working as well.
    It's like I have a virus or something
    Last edited by 3DPiper; 09-07-2017 at 09:06 PM.
    09-07-2017 08:40 PM
  6. 3DPiper's Avatar
    I'm not sure if this has anything to do with it, but I also notice I am not getting notices on my computer of texts/calls (how does that happen anyway? Cortana?).
    I have tried powering all the way down, is there something else I can try before cracking it open and looking at the button? I don't want to lose any programs/settings/information.
    09-08-2017 06:44 AM
  7. nate0's Avatar
    Could try a soft reset (hold volume down + power until it reboots and vibrates), but most likely if you are seeing software issues too, then you might consider a hard reset. A hard reset would erase your apps and settings, but as long as you are on W10 Mobile you can back most if not all of them up during a restore from backup. It is not guaranteed to fix it but it is worth a shot. Also depending on which apps you have you may not be able to restore them, like if they were deprecated recently or something.
    09-08-2017 08:18 AM
  8. 3DPiper's Avatar
    Just to close this thread out: I replaced the cable that goes from the buttons to the motherboard and now it works!
    I will probably still use the soft power button app to turn it off. That way I am only using the hard power button half the time
    nate0 likes this.
    11-28-2017 02:11 PM

Similar Threads

  1. Windows 10 Working On Updates Slow
    By Rusyl Narito in forum Windows 10
    Replies: 0
    Last Post: 09-06-2017, 08:00 AM
  2. Work Towards Cisco Certification with this Comprehensive Training suite
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-05-2017, 10:40 AM
  3. OneDrive not Sync
    By Cedric48 in forum Ask a Question
    Replies: 0
    Last Post: 09-05-2017, 08:14 AM
  4. Replies: 1
    Last Post: 09-03-2017, 05:24 PM
  5. Replies: 0
    Last Post: 09-03-2017, 09:14 AM
LINK TO POST COPIED TO CLIPBOARD