04-30-2015 12:36 AM
43 12
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  1. Daniel_15's Avatar
    Hello Daniel, Thank you for the Reply, let me understand you, you haven't received your unlock code yet? even when you sent the fax with BBB form?

    Daniel Can you Add on Skype or Facebook, Would be great to chat and get a live help.
    I _have_ received the unlock code, but only through the BBB process. However, in the past I tried several routes, including having a iPad data plan with AT&T. When I filed the BBB complaint, I used the number that was associated with the iPad account.
    DonSpidy likes this.
    03-29-2014 07:46 AM
  2. DonSpidy's Avatar
    Oh Now I Understand, Great to know it.
    03-29-2014 11:19 AM
  3. PLGomez's Avatar
    For those of you that have unlocked it and are using it on T-Mobile, How is it going with it? Do you get LTE speeds and are the connections pretty reliable?
    04-02-2014 12:16 AM
  4. oliverr871's Avatar
    Honestly, it took me 3 tries trying to talk to Live Chat on ATT until I actually spoke to a Lead (it said Lead by her name) and she was able to provide me with the unlock code. For some reason in AT&T's system it says Lumia 2020 and of course it does not provide an unlock code since it is the wrong device. I even had one person keep telling me that my device was not a 2520, but a 2020. It was unreal. Trying to do it on the online link from AT&T doesn't work, and even a request submitted to the team, didn't work, saying my device "was not supported by AT&T any longer".

    The connection seems more reliable than my AT&T one since the LTE seems to stall out at times. However, I believe the tablet is accessing the network on T-Mobiles refarmed 1900MHz frequency, so coverage can be determined from their website.

    I finally got my device unlocked, and with T-Mobile I seem to be getting HSPA speeds (it does not say LTE). I am kind of curious if I can force it to LTE (I know the MyAT&T app you can select your speeds) but since it will be on T-Mobile, the app does not work and I can't select my speed. SpeedTest showed though that the T-Mobile HSPA was faster than my "LTE" connection (at least in my area).
    04-10-2014 10:38 AM
  5. melmalb's Avatar
    HI,
    I have an unlock code from AT&T for my 2520, but i have been on chat with them all day! trying to figure out how to access a prompt to enter the code. The foreign SIM is acknowledged, but i can't get the tablet to use broadband. It is still locked. ATT has no idea how to help, they have made me reset, etc all to no avail and a time suck.
    How did you find the place to enter the unlock code??
    (I am out of the country for a while and can't call them)

    thanks!!
    04-12-2014 02:59 PM
  6. Todd Scanlan's Avatar
    go to the At&T all access app and hit the 'unlock' button'
    04-12-2014 03:21 PM
  7. isi mcf's Avatar
    ATT's website says my Imei isn't available to unlock even though I'm a new tablet customer like the op did, and I'm a previous wireless user. Any ideas on what I should do?
    update: So I went through a whole process, and att says there isn't an unlock code available. should I try and contact nokia?
    Last edited by isi mcf; 04-15-2014 at 10:29 PM.
    04-15-2014 10:57 AM
  8. ultrariver's Avatar
    Hello everyone

    I got a AT&T Lumia 2520 from ebay and I was confident to unlock it with Cellunolocker.net. However they refunded my money.
    I am based in Mexico and I am not a ATT customer to ask for the device to be unlocked. Do you think I should try with them anyway? Or could a mercy soul in this forum based in the US help me and ask for the unlock code?

    Many thanks.
    04-21-2014 05:27 PM
  9. DonSpidy's Avatar
    I am Still Lock, anyone can help with the unlock code, I would Pay for it. Also i have 1 PowerKeyboard New Black for sell.
    04-24-2014 11:13 AM
  10. cgavula's Avatar
    I spent the past few days fighting with AT&T about mine. First they said it wasn't locked, then they admitted it was and put in a request but when it came back it was approved but there was no code and they said I had a Lumia 520. I corrected them and said it was a 2520 and I was told it couldn't be unlocked despite the fact that I met all the criteria for unlocking (including providing a copy of the sales receipt). I showed them this thread and they acknowledged it including the fact that some people had to file complaints with the BBB to get it done but the agent still couldn't do it. I may end up filing a BBB complaint just to get this done. This process has been completely ridiculous.
    04-29-2014 07:44 PM
  11. turbojewk's Avatar
    Ok, the unlock process is all online at this point. You put in your current/previous AT&T account phone number, IMEI etc... (Remember that it has to be the account holders phone number) The weird thing about this unlock is that it will appear to follow the standard process with ONE EXCEPTION. You will get the standard approval/denial email response from them but upon approval the actual unlock code is not sent. It is essentially lost in space. They will have complete record of the request etc but you HAVE TO CALL. Provide them with the unlock code request number you were emailed and they can look up the unlock code that was supposed to have been sent in the approval email. It may take 20-30 minutes for them to track down the code but they do have it. I hope this helps everyone.
    06-03-2014 03:47 PM
  12. cgavula's Avatar
    I failed at this at the end of April, but I just tried again and I was successful, but never received the code. I had to call in and it took them about 20-30 minutes to find it but I eventually received the code and now have my device unlocked.
    06-07-2014 07:44 PM
  13. pducharme1's Avatar
    I bought a used 2520 AT&T from amazon. I'm in canada so i put my rogers sim... When going in AT&T app all access,i dont have any place to enter a unlock code. There is no such thing as a unlock button.

    Do i have to create a AT&T account first ?
    07-14-2014 02:36 PM
  14. pducharme1's Avatar
    Hi, it doesn't seem to have a lot of activities on that thread...

    I still trying to know a real working procedure for when not an AT&T customer and even not in the US (but can provide a PO Box).
    07-28-2014 04:24 PM
  15. willduval's Avatar
    Hi, I managed to get my 2520 unlocked today using their twitter account ATTCares. I am a UK resident who bought a 2520 in Boston. My friend used his existing AT&T account to buy a $5 24hr pass, and after 90 days we tried the unlock procedure. It accepted the details but then said it wasn't eligible for an unlock. We tried again but is then claimed the info didn't match.

    I tweeted these guys the problem, they asked me to DM the details and came back with an unlock code within an hour or so and I know have an unlocked 2520. Kudos to their twitter guys
    10-16-2014 03:26 PM
  16. saptha's Avatar
    I am in a big mess with Lumia 2520 unlock issue , AT&T sent me 8 digit number when I request it over the web , its all good , but when I insert local non at&t sim card system does not prompt me for unlock code , AT&T instruction says enter 8 digit code on All Access app , but it has only two options 1. my account 2. wifi locator , since I am out of USA I am unable to register new account , can anyone please help me to get it unlocked :)
    02-05-2015 11:47 AM
  17. motorih's Avatar
    I bought a used 2520 AT&T from amazon. I'm in canada so i put my rogers sim... When going in AT&T app all access,i dont have any place to enter a unlock code. There is no such thing as a unlock button.

    Do i have to create a AT&T account first ?
    Hi! I have this problem too.
    I use 3 different sim cards, but not find area for enter the unlock code. I call to att, but they recall to Microsoft, who not working today...
    02-21-2015 04:04 PM
  18. sutiawan algen's Avatar
    Hi,, I so have problem ,, I can not find option to enter unlock code,,, only appear on setting network "No Service"
    who can solve this??/
    04-30-2015 12:36 AM
43 12

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