1. upsidedown's Avatar
    I received a Lumia 2520 that is marked on the back as prototype. I believe (though not sure) is a demo unit from a Verizon store. Battery will not charge and when I check ESN it shows it as not valid. There is no Verizon logo on the device.

    Two questions:

    1) Could Verizon have disabled the batteries or is it defective. Would Nokia US Care take care of this?
    2) Also, the ESN shows as uknown when I search for it. I don't really care as the plan is to use as WiFi only but it would be nice in future.

    Dave
    Last edited by upsidedown; 03-21-2014 at 07:37 AM.
    03-21-2014 05:44 AM
  2. xboxonthego3's Avatar
    Hmmm.. this seems unfortunate. I would imagine the battery is completely drained for being charged constantly at the store (if this really is a Demo unit). I hope you didn't pay very much for it. Other than that I can't be much help. Maybe someone else in the forum can provide more advice.
    03-21-2014 09:22 AM
  3. upsidedown's Avatar
    Hmmm.. this seems unfortunate. I would imagine the battery is completely drained for being charged constantly at the store (if this really is a Demo unit). I hope you didn't pay very much for it. Other than that I can't be much help. Maybe someone else in the forum can provide more advice.
    Does anyone know of any third party repair services for the 2520?
    03-21-2014 11:22 AM
  4. Sid_Dixit's Avatar
    Dear Dave,
    Nokia Care operations would Respond to you shortly, and take care of your problem.
    paulxxwall likes this.
    03-21-2014 07:15 PM
  5. Morpheus Phreak's Avatar
    Indeed. I would contact Nokia about this. They are usually great about helping consumers in this situation.
    03-24-2014 05:17 AM

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