Kylie141
New member
This might not help everyone, but it solved the problem for me. 1) Verizon only sends keyboards back. They don't solve problems or repair the keyboard. I am on my second new keyboard because of that. 2) Nokia does say run Windows update before you first use your keyboard. However, I found that this did not perform the required BIOS update that the keyboard needs to run right. If you go to the Nokia support site and search for keyboard, you will find the information on that update. I finally performed a "Reset" on the tablet (see PC Settings, Update and Recovery. Then I went to Windows update and clicked on Manual update, and voil?. The proper BIOS update appeared. It was still installing after 48 hours and would not complete. Someone on the Geek Squad said go ahead and power down and cross my fingers. Voil? again, the tablet powered on and works fine, with all my settings remembered. 3) I connected the keyboard, and then used a tip this same Geek Squad guy gave me: Go to PC settings, Ease of Access, Keyboard, and then turn off the Filter keys. Now my keyboard works fine.
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