08-09-2014 09:12 PM
40 12
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  1. jraad9's Avatar
    I was wondering, if anyone else with the power keyboard for the 2520 are having any troubles with it constantly disconnecting and making the chime noise with even the slightest of movements of the tablet. I'm having mine exchanged through Nokia since I received it from their free keyboard offer. It seems any time I reposition the tablet or try to move it too suddenly it does the whole disconnecting and reconnecting chime it does to the point that its maddening to try to lay down with it to watch a movie or etc.
    05-06-2014 05:39 PM
  2. mkmarine's Avatar
    I too have experienced this, although it's very intermittently. Sometimes it will happen repeatedly, sometimes I don't notice it for a few days (I use it every night).
    05-08-2014 02:40 PM
  3. jraad9's Avatar
    It seems to come and go most days too. If I take it fully out and reattach it, then it will be just fine for awhile. Just not sure if the pins on the keyboard just aren't connecting correctly or if it was just my tablets connection. Just seems when it is happening, even the slightest of taps or movement sets it off.
    05-08-2014 05:32 PM
  4. mkmarine's Avatar
    It seems to come and go most days too. If I take it fully out and reattach it, then it will be just fine for awhile. Just not sure if the pins on the keyboard just aren't connecting correctly or if it was just my tablets connection. Just seems when it is happening, even the slightest of taps or movement sets it off.
    Same here. Just last night it was happening all the time with the slightest movement. I do the same as you and fully detach it then reattach and that seems to work for a little bit but the problem reappears. Sort of frustrating. I've also had issues with the mouse not working recently until I reattach or restart. Have you been having that problem? It seems recent.
    05-12-2014 12:50 PM
  5. jraad9's Avatar
    Same here. Just last night it was happening all the time with the slightest movement. I do the same as you and fully detach it then reattach and that seems to work for a little bit but the problem reappears. Sort of frustrating. I've also had issues with the mouse not working recently until I reattach or restart. Have you been having that problem? It seems recent.
    I don't believe so, it started out about a month or two ago I think. It feels like after 8.1 though that it just got worse, I don't think that would have any effect, but it and the micro USB on the tablet has gotten worse since it and yeah, the mouse is fickle too, but then again I never liked it anyway (my micro USB 3.0 cable no longer works on it). If its bugging you, chat with or call Nokia and tell them, that way you can exchange it out too. I'm really hoping when I get the new keyboard it was just a first run keyboard issue and not tablet issue instead!
    05-12-2014 05:12 PM
  6. mkmarine's Avatar
    I don't believe so, it started out about a month or two ago I think. It feels like after 8.1 though that it just got worse, I don't think that would have any effect, but it and the micro USB on the tablet has gotten worse since it and yeah, the mouse is fickle too, but then again I never liked it anyway (my micro USB 3.0 cable no longer works on it). If its bugging you, chat with or call Nokia and tell them, that way you can exchange it out too. I'm really hoping when I get the new keyboard it was just a first run keyboard issue and not tablet issue instead!
    I had missed your original post where you said that you were sending it to Nokia for replacement. Mine is from the offer too. Have you any indication on how long it will take for a replacement?
    05-13-2014 04:44 PM
  7. jraad9's Avatar
    I had missed your original post where you said that you were sending it to Nokia for replacement. Mine is from the offer too. Have you any indication on how long it will take for a replacement?
    Not sure, they never gave me a turn around time, but I wouldn't expect too long as the shipping center is less then 20 minutes from my house (still had to mail it usps to them instead of dropping it off, but whatever) they should have received mine today. I had bought another cheap case to keep it safe until then.
    05-13-2014 07:21 PM
  8. Kylie141's Avatar
    I too am having keyboard problems, only I ordered mine through Verizon. I called Nokia and they made sure I had installed all the recent Windows updates. Now they are sending me back to the Verizon store with the keyboard. I've seen on other forums that people are often having to exchange the keyboard for a new one.
    05-16-2014 03:22 PM
  9. jraad9's Avatar
    Luckily you were able to take it back to the store, still haven't heard anything from Nokia after I called Tuesday after it showed they received it. I'm just hoping I can find my usps reciept with the tracking number, just in case.
    05-18-2014 01:11 PM
  10. mkmarine's Avatar
    Luckily you were able to take it back to the store, still haven't heard anything from Nokia after I called Tuesday after it showed they received it. I'm just hoping I can find my usps reciept with the tracking number, just in case.
    Please keep us updated when you receive the new keyboard. The problem is really starting to irritate me... just last night I was using it on a table and it was repeatedly losing connection then reconnecting when I was barely touching the screen & buttons. Thanks.
    05-19-2014 10:42 AM
  11. reykjavik2014's Avatar
    I have the newer red Verizon keyboards and mine does the same thing. It also rarely computes its battery life correctly (if at all) when you look up remaining battery life on the desktop. Currently it is saying the keyboard has 0% left, but I have 65% remaining battery life and my Lumina battery has 95%. Huh?!?! This keyboard was a great idea, but ion reality, doesn't really work right at all! Returning...
    05-25-2014 05:46 PM
  12. Pete The Penguin's Avatar
    I've only been having the issue since 8.1 update 1. Looks like I'll be calling Nokia.
    05-26-2014 09:32 PM
  13. jraad9's Avatar
    Please keep us updated when you receive the new keyboard. The problem is really starting to irritate me... just last night I was using it on a table and it was repeatedly losing connection then reconnecting when I was barely touching the screen & buttons. Thanks.
    Sorry for the late response, didn't notice the notification. I still have heard nothing from them about the keyboard and after an hour on the phone with a very confused and out of placed sounding lady, I've been told my case has been escalated and should wait for a call back within a few days. What's worse is that the repair center is 20 minutes from me, I can't find my tracking number anymore and my 1520 had to be repaired too and has taken as long too. Awful service so far!
    05-27-2014 03:43 PM
  14. jraad9's Avatar
    I have the newer red Verizon keyboards and mine does the same thing. It also rarely computes its battery life correctly (if at all) when you look up remaining battery life on the desktop. Currently it is saying the keyboard has 0% left, but I have 65% remaining battery life and my Lumina battery has 95%. Huh?!?! This keyboard was a great idea, but ion reality, doesn't really work right at all! Returning...
    I've never experienced that, at least that I know of. Then again I had the at&t version of the tablet and there was problems reported with the verizon tablet and keyboard. But I know what you mean, the keyboard has slowly started to lose some of its magic.
    05-27-2014 03:45 PM
  15. jraad9's Avatar
    I've only been having the issue since 8.1 update 1. Looks like I'll be calling Nokia.
    Hopefully that went well, they seem to be clueless about the keyboard and info about it every time I've called.
    05-27-2014 03:46 PM
  16. Pete The Penguin's Avatar
    Nokia haven't got a clue. . . On to plan B.
    Hopefully that went well, they seem to be clueless about the keyboard and info about it every time I've called.
    05-30-2014 08:19 PM
  17. jraad9's Avatar
    Nokia haven't got a clue. . . On to plan B.
    Yeah, I'm starting to worry I might have lost my power keyboard now cause of them... if only I had a plan B.
    05-31-2014 09:53 AM
  18. reykjavik's Avatar
    Did you purchase it using a credit card? Contest/dispute the charge claiming they sold you a defective product and won't replace it.

    My keyboard has good days and bad. The past week or so I haven't had a problem, but that was after a few weeks of having it go on and off constantly. It's a piece of garbage but so is Nokia and thus the reason why they went bankrupt.

    I mean in all honesty, we're all buying overpriced garbage from an overpriced garbage company that offers no support or help to its early adopters. We really shouldn't be surprised when it turns out their product doesn't work and they won't help you fix it (or won't replace it).

    Of course, they wouldn't even consider reading this forum. Only a company that isn't garbage would consider doing that.
    06-08-2014 02:30 PM
  19. jraad9's Avatar
    Did you purchase it using a credit card? Contest/dispute the charge claiming they sold you a defective product and won't replace it.

    My keyboard has good days and bad. The past week or so I haven't had a problem, but that was after a few weeks of having it go on and off constantly. It's a piece of garbage but so is Nokia and thus the reason why they went bankrupt.

    I mean in all honesty, we're all buying overpriced garbage from an overpriced garbage company that offers no support or help to its early adopters. We really shouldn't be surprised when it turns out their product doesn't work and they won't help you fix it (or won't replace it).

    Of course, they wouldn't even consider reading this forum. Only a company that isn't garbage would consider doing that.
    Unfortunately, it was part of the free power keyboard offer, so I'm getting double screwed. Going to go to the center tomorrow that it was shipped to and try to get someone to do something, hopefully. Took over a week to get back my replacement 1520 from them and i never even received an email or anything saying they had sent it, or what was done. Not happy about my first couple repair experiences with them.
    06-08-2014 07:40 PM
  20. oliverr871's Avatar
    Mine kind of did the same thing when I first got it. It seems that the tablet is not seated tight enough to put pressure onto the pins which causes flaky connection when being bumped. Eventually it fixed itself though but when I fold the tablet it will disconnect and reconnect (very intermittent). Eventually the two guide pins on the keyboard cover port broke off somehow and ever since then, the keyboard hasn't had a problem.
    06-10-2014 03:18 PM
  21. Kylie141's Avatar
    This might not help everyone, but it solved the problem for me. 1) Verizon only sends keyboards back. They don't solve problems or repair the keyboard. I am on my second new keyboard because of that. 2) Nokia does say run Windows update before you first use your keyboard. However, I found that this did not perform the required BIOS update that the keyboard needs to run right. If you go to the Nokia support site and search for keyboard, you will find the information on that update. I finally performed a "Reset" on the tablet (see PC Settings, Update and Recovery. Then I went to Windows update and clicked on Manual update, and voil. The proper BIOS update appeared. It was still installing after 48 hours and would not complete. Someone on the Geek Squad said go ahead and power down and cross my fingers. Voil again, the tablet powered on and works fine, with all my settings remembered. 3) I connected the keyboard, and then used a tip this same Geek Squad guy gave me: Go to PC settings, Ease of Access, Keyboard, and then turn off the Filter keys. Now my keyboard works fine.
    Last edited by Kylie141; 06-11-2014 at 08:16 AM. Reason: added new info
    06-11-2014 08:09 AM
  22. jraad9's Avatar
    Mine kind of did the same thing when I first got it. It seems that the tablet is not seated tight enough to put pressure onto the pins which causes flaky connection when being bumped. Eventually it fixed itself though but when I fold the tablet it will disconnect and reconnect (very intermittent). Eventually the two guide pins on the keyboard cover port broke off somehow and ever since then, the keyboard hasn't had a problem.
    That's crazy, I don't know if I could attempt to break those two pieces off, even if I did actually have my keyboard now. Would be too worried something else would fail on it too. That could be some of the problem though, it may just not sit completely flush with those pins, glad it's working out for you now though.
    06-11-2014 10:11 AM
  23. jraad9's Avatar
    Yeah, the verizon one seems to be real iffy acting with the keyboard. Sadly, my AT&T version one was acting funny and seems to show no sign of ever coming back from Nokia at this point. Glad that fix is working for you though.
    06-11-2014 10:13 AM
  24. Pete The Penguin's Avatar
    Nokia haven't got a clue. . . On to plan B.
    Plan B was to write to Nokia UK, detailing the issues and explaining the Sales Of Goods Act in simple English (I mentioned the Small Claims Court too).
    On Thursday, June 12th, I received a letter and a sticky label. Nokia asked for me to return said keyboard for either a refund or replacement; I opted for the replacement.

    Now to wait...
    06-12-2014 08:29 PM
  25. reykjavik2014's Avatar
    This might not help everyone, but it solved the problem for me. 1) Verizon only sends keyboards back. They don't solve problems or repair the keyboard. I am on my second new keyboard because of that. 2) Nokia does say run Windows update before you first use your keyboard. However, I found that this did not perform the required BIOS update that the keyboard needs to run right. If you go to the Nokia support site and search for keyboard, you will find the information on that update. I finally performed a "Reset" on the tablet (see PC Settings, Update and Recovery. Then I went to Windows update and clicked on Manual update, and voil. The proper BIOS update appeared. It was still installing after 48 hours and would not complete. Someone on the Geek Squad said go ahead and power down and cross my fingers. Voil again, the tablet powered on and works fine, with all my settings remembered. 3) I connected the keyboard, and then used a tip this same Geek Squad guy gave me: Go to PC settings, Ease of Access, Keyboard, and then turn off the Filter keys. Now my keyboard works fine.
    I believe this is a pin contact issue and not a software one. The rest is coincidence. Its warmer out, more humid, perhaps everyone keyboard is now working perfectly now that the metal pins have expanded a bit and the humidity coated it a bit more. The rest is just coincidence.
    06-14-2014 10:06 PM
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