1. Windows Central Question's Avatar
    Hi windows Central

    I had just received a new Lumia 2520 as a gift from some friend abroad

    when i connected to charger it opened and started fine but the battery level didn't increase !!
    even after i left it in charger for more than 24h

    I checked the battery status i found the notification 0% plugged in not charging

    Is this a Battery or Charger problem ???

    the problem that is device has no support or spare parts here in Egypt I would need to order any form online store and take about 4 weeks to reach me
    03-28-2016 09:52 AM
  2. RumoredNow's Avatar
    Hmmm... All kinds of questions.

    Is the charger marked "Nokia" or is it a 3rd party unit?

    Input should be 100-240v 50/60Hz
    Output should be 20v DC1.5a

    Are those values correct on the charger?

    If I'm not mistaken your power should be 240v 50Hz...

    The charger that came with the 2520, what country was the origin? What type plug? Your recpticle: is it the same type or do you use an adapter?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    03-28-2016 05:22 PM
  3. Hussam_el_din's Avatar
    the charger is Nokia with the same parameters you mentioned , Model ac-300
    the tablet side connector is cylindrical with green light when it is plugged to power
    RumoredNow likes this.
    03-28-2016 05:57 PM
  4. RumoredNow's Avatar
    Unless you had another unit to try it on, it is hard to know if it is the charger.

    Between the two, new charger is cheaper and easier than new battery.

    Just to be sure, there is no adapter between the charger and the wall socket? Nothing in the way that could be a disruption?
    03-28-2016 06:22 PM
  5. Hussam_el_din's Avatar
    Acutely the is a converter from US type to Europe type of plug
    But I had tried to change it

    Both charger or battery costs to me almost the same and time needed to deliver

    I'll try to find a notebook charger with same connector

    Would it harm to try with 19v 5.5 amp charger ??
    03-28-2016 06:37 PM
  6. RumoredNow's Avatar
    Would it harm to try with 19v 5.5 amp charger ??
    It might tell you some of what you need to know... The chip in the battery should protect it, but I sure wouldn't want to pump so much extra current (4amp extra) into the battery long term.

    I'd plug in and see if the battery at least recognizes current is coming in.

    FWIW, there are generic chargers for 2520. At least on eBay US. Mine looks like the 4th one down the list and works just fine. nokia 2520 charger | eBay

    Maybe you can even find one with the Euro style type C plug.
    03-28-2016 08:06 PM
  7. Hussam_el_din's Avatar
    thank you for your advice , I'll try the 19v and will try to find the least amp to check the battery status
    if it worked fine I'll order the same charger you recommended

    I'm in Egypt so ordering it will take at least four weeks to reach me

    I'll let you know the feedback for sure

    Thanks alot
    03-29-2016 03:16 AM
  8. Hussam_el_din's Avatar
    The laptop charger did not solve the issue
    And also the charger you recommended on eBay

    Would I go to change the battery ??
    04-21-2016 04:29 PM
  9. RumoredNow's Avatar
    Sounds like it could be hardware then.

    I understand no Care Center is available. Any competent and trustworthy PC repair center might be able to help.
    04-22-2016 01:00 PM
  10. Hussam_el_din's Avatar
    Hardware by means the charging circuit on the main board you mean ??
    04-22-2016 04:52 PM
  11. RumoredNow's Avatar
    I honestly can't say from here... Sorry.

    You could try replacing the battery pack, but what if it is a bad chip somewhere, or the port is damaged? That's where you need a qualified diagnostician.
    04-22-2016 08:15 PM
  12. Hussam_el_din's Avatar
    Can I try charging the battery directly from a charger ??
    04-23-2016 02:52 AM
  13. RumoredNow's Avatar
    We're getting past what I reliably can answer. I know it's a risky operation is about all.

    Let me try and get a second opinion in here.
    04-23-2016 12:00 PM

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