Lumia 520 push e-mail (Office 365)

[Umiamz]

I've just bought a Lumia 520 as a spare - my main is an iPhone 4S. I've been playing around with it a bit and I'm really enjoying the interface compared with the iPhone - so much so that I might move to WP8 when my contract expires in a few months.

Anyway, the point of my post - I've set up my Office 365 account and also set e-mail to be received "as items arrive". However, it's very hit and miss. Half the time, the 520 receives the e-mail immediately (same time or even slightly before Outlook picks it up) - other times nothing. Eventually it will receive one again (and all the ones it's missed). Manual syncs work every time. This is disappointing - my iPhone with the same SIM receives every single one as it arrives on the server.

It makes no difference whether I'm on mobile data or WiFi.

Is this a 520 problem or a WP8 problem? It doesn't appear to be an Office 365 problem as it works fine with the iPhone.

Thanks...

 

[bilzkh]

I don't have Lumia 520 yet, but my work Office 365 email pushes instantly consistently on my Lumia 920. Always before my PC, which uses Outlook 2013

 

[Umiamz]

OK, so I put the SIM back in the iPhone and that's now missing push e-mails. Also, the Windows 8 mail app is missing them, too.

It must be an Office 365 issue after all.

 

[bilzkh]

hmm... The Windows Mail app on my Surface Pro isn't having trouble picking up my work Office 365 push emails either.

 

[Umiamz]

Is this on the new Office 365 platform (Exchange 2013)? There definitely appears to be an issue with push e-mail. All my users who use push e-mail are having issues now.

I turned on EAS logging, which shows that the Exchange server claims to be notifying the mobile devices when a new e-mail is received - these are not always being received by the mobile devices, though. However, the default heartbeat period is 15 minutes, so e-mails do get received eventually, but anything up to 15 minutes late. Not ideal, but not a complete disaster either.

 

[aleale123]

windows 8.1