1. judemanutd's Avatar
    Hello people i recently purchased a nokia lumia 520 and have a slight problem with the headphones.

    1) The headphone won't go in all the way into the 3.5mm jack,part of it sticks out

    2) The audio quality sounds like its playing in mono,is there a way to change audio setting?

    I am using Sennheiser MX 170 Earphones which works perfectly on my psp and on my 5800 Xpress music.
    Do i have to buy a new set of headphones for the lumia,if so which one??

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    Last edited by judemanutd; 10-18-2013 at 12:36 PM.
    10-18-2013 10:29 AM
  2. alv3st3r's Avatar
    The headphone won't go in all the way into the 3.5mm jack,part of it sticks out
    Pics?
    10-18-2013 11:17 AM
  3. judemanutd's Avatar
    updated with pictures...sorry for the bad quality but i think you get the idea.
    10-18-2013 12:37 PM
  4. alv3st3r's Avatar
    This is not supposed to happen. It should go all the way in. Looks like headphone jack is being blocked by something. Did you try to force it in the jack?
    10-18-2013 12:51 PM
  5. judemanutd's Avatar
    i tried a bit but it didnt go in, a little scared i dont want to break it.Are you sure the whole thing goes in?
    10-18-2013 01:52 PM
  6. Shawn Magm's Avatar
    I had the same issue. My first 520, some music played with the R channel volume much lower than the L. I could get to work by slightly retracting the jack. I exchanged the phone thinking it was a faulty phone, but the second one was just like it. Some music seems to play with both channels about the same volume, so I'm not sure what's going on. I used a generic, cheapy Panasonic headphone. My iphone buds didn't seem to work well. I'm thinking of getting a bluetooth headset anyways.
    judemanutd likes this.
    10-18-2013 02:11 PM
  7. judemanutd's Avatar
    Thank you shawn..did you try asking the nokia care guys or any nokia personnel if this way okay or something was wrong?
    10-18-2013 02:16 PM
  8. alv3st3r's Avatar
    Thank you shawn..did you try asking the nokia care guys or any nokia personnel if this way okay or something was wrong?
    It is not okay. It should go all way in. Try to take a peek inside the jack. Something is wrong with it.
    10-18-2013 03:02 PM
  9. alv3st3r's Avatar
    i tried a bit but it didnt go in, a little scared i dont want to break it.Are you sure the whole thing goes in?
    Things like these usually lose up with the time. Try to force it in and if you're too worried about breaking it then take it to the service center.
    judemanutd likes this.
    10-18-2013 03:05 PM
  10. Shawn Magm's Avatar
    I exchanged it at an AT&T store, and didn't ask the CS reps about the problem. I just told them that I think that the phone was faulty. I think it's more of a design "flaw". I just accepted it as is because it's not a deal breaker for me. I'll have to try some other headphones, as maybe there is a specific make/model that works well. I'm really looking for a good bluetooth headset. I'm no audiophile. I will need a wired set for when I'm listening to FM radio.
    judemanutd likes this.
    10-18-2013 07:27 PM
  11. judemanutd's Avatar
    Things like these usually lose up with the time. Try to force it in and if you're too worried about breaking it then take it to the service center.
    That did the trick,i tried it again put a little more force and it went in music quality is awesome,I'm loving it :-)
    Thank you.
    Shawn Magm likes this.
    10-18-2013 09:39 PM
  12. judemanutd's Avatar
    I exchanged it at an AT&T store, and didn't ask the CS reps about the problem. I just told them that I think that the phone was faulty. I think it's more of a design "flaw". I just accepted it as is because it's not a deal breaker for me. I'll have to try some other headphones, as maybe there is a specific make/model that works well. I'm really looking for a good bluetooth headset. I'm no audiophile. I will need a wired set for when I'm listening to FM radio.
    Thank you for your reply
    10-18-2013 09:39 PM
  13. Shawn Magm's Avatar
    Now, I tried pushing my jack in a little harder and it seated!
    10-18-2013 09:50 PM
  14. alv3st3r's Avatar
    That did the trick,i tried it again put a little more force and it went in music quality is awesome,I'm loving it :-)
    Thank you.
    Glad it worked. Enjoy your music.
    10-19-2013 03:35 AM

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