10-05-2016 10:58 AM
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  1. leolucas's Avatar
    My Lumia 520 fails to boot to it's operating system after i did initiate the update. While it was updating, I left the coverage area of the wifi connectivity, and afterwards it has refused to boot to the OS. Keeps displaying the setting icons that spins. Thanks all in anticipation to your swift and positive responses.....
    Moazzem Hossain likes this.
    02-21-2014 10:34 AM
  2. sym1a1a's Avatar
    Have you tried a hard reset?
    02-21-2014 10:40 AM
  3. leolucas's Avatar
    How do I go about that?
    02-21-2014 10:56 AM
  4. sym1a1a's Avatar
    How do I go about that?
    to do a HARD RESET press and hold the volume down, power and camera buttons all at the same time for approx 15 seconds, the phone will vibrate then reboot and reload the OS, this will completely reset the phone to factory default, note> this will wipe the phone completely, a SOFT RESET is when you press and hold the volume down and power buttons for approx 15 seconds which simply reboots the phone, try a soft reset first, if that fails then do a hard reset
    Tribanj likes this.
    02-22-2014 07:48 AM
  5. leolucas's Avatar
    Hello Rich,

    Thanks much for the tip did help to great extent, really appreciate. Did help to a great extent, the firmware download of 1.36Gb completed, but experienced this hurdle while trying to update the device, and prompts the error message below;

    "Device updating failed. Error code: 0x80131500. you may try to do recovery or cancel. if you cancel your device may stop working"

    Will be grateful if further assistance can be redered or provided to help get my phone back up and functional, becuase it's been 4 days i have been offline, and my work is suffering.

    Thanks much guys in anticipation to your swift and positive responses.
    02-24-2014 02:00 PM
  6. shmsnh's Avatar
    I assume you are using the software linked on this page: Trouble with your Nokia Windows Phone? Restore it with the official Software Recovery Tool | Windows Phone Central

    If it asks you to do a recovery, let it. It should reinstall the entire OS.
    02-25-2014 12:17 AM
  7. sym1a1a's Avatar
    the link shmsnh has given you is a "if all else fails" method, and a great link to have, please note though, this does require that you are on a computer that is running windows7 or higher, if you arent running one of those versions of windows your SOL with that link, I didn't see a post by "Rich" here, what method did he recommend? in case he doesn't respond i might be able to further you along, also there is another trick that might work, some have called it BS and in truth i thought that to when i first stumbled upon it, however in desperation i gave it a shot and was actually surprised it worked, i have since tried it on 4 other phones 2 920's 1 925 and 1 520 it worked on the 920's and 520 but couldn't get it to work on the 925, so take it for what its worth, the method is as follows:

    with phone powered off, press and hold vol down and connect wall charger, when exclamation mark appears press in order, vol up vol down power, vol down, phone should then reboot.

    like i said, alot of people have said this is BS, who knows, maybe by coincidence i just got lucky 3 out of 4 times, but it has worked for me
    Last edited by sym1a1a; 02-25-2014 at 08:50 AM.
    Rob Betts likes this.
    02-25-2014 06:21 AM
  8. shmsnh's Avatar
    That is correct. The software I have linked is the last recovery option, short of returning the phone for exchange. And it requires Windows 7 or later with an internet connection.
    But before you use it, I recommend trying the key combination given by sym1a1a. While off, press the power down key until you get an exclaimation point; then press the volume up, volume down, power, volume down keys in that order. If your firmware is intact, this key combo will initiate a hard reset.

    The key combination isn't BS. It's the key combination for hard reset.
    Rob Betts likes this.
    02-25-2014 06:48 AM
  9. sym1a1a's Avatar
    That is correct. The software I have linked is the last recovery option, short of returning the phone for exchange. And it requires Windows 7 or later with an internet connection.
    But before you use it, I recommend trying the key combination given by sym1a1a. While off, press the power down key until you get an exclaimation point; then press the volume up, volume down, power, volume down keys in that order. If your firmware is intact, this key combo will initiate a hard reset.

    The key combination isn't BS. It's the key combination for hard reset.
    Hi shmsnh, the key combination for a hard reset is actually vol down+power+camera button for 10-15 sec, my understanding of the method i described is that this combo forces the phone to over ride and rewrite the phones boot log after reset, the l920 was famous for freezing when trying to update the OS, it was apparently due to some kind of issue with the boot log used after a full phone reset, i dont know if this can be equated to some type of BIOS or CMOS issue like you find on a computer, however i do know that no other form of reset on the phone will produce that exclamation mark symbol that pops up when you use this method, it does not show up when you do a soft reset, a key combo hard reset or if you reset the phone to default in the settings menu under about, also i dont know if this is limited to just ATT phones, the three phones i got it to work on were ATT phones, the 925 was a T-Mobile phone and no matter how many times i tried i could not get it to work on the 925, i just never got that exclamation mark symbol and the owner of phone finally went and got it exchanged
    02-25-2014 08:48 AM
  10. shmsnh's Avatar
    I honestly have no idea where the combo with camera key came from. Maybe I'm new to the operating system. Microsoft's official key combination to hard reset WP8 devices is the one you've mentioned earlier - the same combination which I repeated on my previous post - i.e. power down key until you get an exclaimation point; then the volume up, volume down, power, volume down keys in that order.
    02-25-2014 09:52 AM
  11. sym1a1a's Avatar
    02-25-2014 10:08 AM
  12. sym1a1a's Avatar
    02-25-2014 10:19 AM
  13. sym1a1a's Avatar
    However, there is this

    http://support.microsoft.com/kb/2749480

    So who knows LOL
    02-25-2014 10:24 AM
  14. shmsnh's Avatar
    Indeed. I'm going to stick with Microsoft's recommended key combination, if I ever need to reset my phone using the keys.

    Thanks for the other links, though. I had never come across that.
    02-25-2014 12:12 PM
  15. Rob Betts's Avatar
    Very useful info and links from both "shmsnh" & "sym1a1a". Thanks...
    02-25-2014 03:36 PM
  16. Moazzem Hossain's Avatar
    My Lumia 520 fail to boot operating system and also fail to Hard reset. It shows after power :ERROR: failure to find a bootable option. Press any key to shut down. But no key is seen.

    how i will solve this problem.
    Last edited by Moazzem Hossain; 11-21-2014 at 08:47 AM.
    11-21-2014 06:40 AM
  17. Aresjr21's Avatar
    My Lumia 520 fail to boot operating system and also fail to Hard reset.

    how i will solve this problem.
    Have you attempted using the lLumia recovery software via PC?
    11-21-2014 06:41 AM
  18. Moazzem Hossain's Avatar
    tried Lumia recovery software via PC,

    My phone does not respond. After click this it comes and software comes windows 8, This does not support my phone.
    So, now what to do??
    11-21-2014 07:46 PM
  19. Moazzem Hossain's Avatar
    tried Lumia recovery software via PC,

    My phone does not respond. After click this it comes and software comes windows 8, This does not support my phone.
    So, now what to do??
    11-22-2014 05:55 AM
  20. Nizarrasheena Cpk's Avatar
    nokia lumia 520 system erore
    06-04-2015 06:54 AM
  21. Gowtham Luxman's Avatar
    i have tryed everthng!!! bt nothing is usefull pls gve a sol!!!! 2get my phne bck!!!!
    06-14-2015 08:44 AM
  22. Gracey Feliciano's Avatar
    I have the same problem with my phone and I have tried all your reccommendations with the key combinations, it indeed reboots but return to the spinning setting icon. What else cn I do?
    07-19-2015 06:40 PM
  23. Kevin Bundi's Avatar
    My Lumia 520 fails to boot to it's operating system after i did initiate the update. While it was updating, I left the coverage area of the wifi connectivity, and afterwards it has refused to boot to the OS. Keeps displaying the setting icons that spins. Thanks all in anticipation to your swift and positive responses.....
    08-01-2015 01:43 AM
  24. alapati bhaskar's Avatar
    My Nokia Lumia 520 fails to boot to Operating System. please how to solve this problem tell me sir
    08-07-2015 04:00 AM
  25. Michael Raj2's Avatar
    i have try to boot os .. its failed, my phone switch off
    08-12-2015 12:17 AM
26 12

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