1. BoiHao Huang's Avatar
    The earpiece does not work when I receive or send out a call. To listen to the call, I'd have to put it on loud its speaker, but when i play music out loud through the speakers, it doesn't work. i tried rebooting it, nothing. then i reset the device and still nothing. what should i do?
    03-02-2014 01:28 AM
  2. gomezz's Avatar
    It may be obvious but have you tried increasing the volume level which may be being set or left at zero?

    I sometimes find I have been holding the phone in such a way that I have been pressing the Volume Down button by accident.
    03-02-2014 09:53 AM
  3. BoiHao Huang's Avatar
    the volume was at max
    03-02-2014 10:09 AM
  4. shmsnh's Avatar
    By reset, do you mean soft reset or hard reset? If possible, get it checked at a Nokia Care Centre.
    03-03-2014 03:05 AM
  5. BoiHao Huang's Avatar
    hard reset
    03-08-2014 09:44 AM
  6. shmsnh's Avatar
    If it doesn't work properly after a hard reset, it is likely a hardware issue. Get it checked at Nokia Care.
    03-08-2014 10:26 AM
  7. BoiHao Huang's Avatar
    so just got my phone back from nokia care and the problem is still persistent, they just sent my phone back with no differences. what do i do now?
    03-14-2014 05:29 PM
  8. Marcelo Velazquez's Avatar
    Put your headphones on, and open the music App. Play some tunes, and take the headphones. If the music doesn't pause itself is because it thinks you still have your headphones connected.
    The way to solve that is to put some graphite powder on the headphones port, and put and take your headphones many times. This happened to me yesterday.
    (Sorry for my English, not a native speaker)
    03-16-2014 04:34 PM

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