Hello there,
There seems to be an issue with contacts, and how their phone numbers are stored. When storing a contact number with a local format (ie 099123123) instead of internaltional (ie +59899123123) and receiving a sms message or phone call, the contact number fails to find the contact name (the received number is in international format, but the stored number is in local format). This only happens on the lumia 520, because I have a lumia 720 and 920 and it works fine.
I'm not sure if im clear, but is there any way I can fix this? The device already has the lumia black update. And doing a soft reset doesn't help.
I have googled a bit, and some people say this happens when you have a phone number twice but I have checked and this is not the problem.
An example:
Contact name: Alice, number 099123123.
Send sms to alice, name displays fine on the message hub.
Receive response from Alice, number is not recognized and shows as +59899123123 in the message hub.
There seems to be an issue with contacts, and how their phone numbers are stored. When storing a contact number with a local format (ie 099123123) instead of internaltional (ie +59899123123) and receiving a sms message or phone call, the contact number fails to find the contact name (the received number is in international format, but the stored number is in local format). This only happens on the lumia 520, because I have a lumia 720 and 920 and it works fine.
I'm not sure if im clear, but is there any way I can fix this? The device already has the lumia black update. And doing a soft reset doesn't help.
I have googled a bit, and some people say this happens when you have a phone number twice but I have checked and this is not the problem.
An example:
Contact name: Alice, number 099123123.
Send sms to alice, name displays fine on the message hub.
Receive response from Alice, number is not recognized and shows as +59899123123 in the message hub.