1. Krishanu Khatri's Avatar
    HI GUYS,
    i have been using wp8.1 dev preview since the update released....
    until now, i didn't encountered any errors...

    But today...
    i switched off my phone and when i switched it on, first it displayed the Nokia Logo
    then a blue screen came with a sad smiley on it :(
    http://1drv.ms/1kpQKAn
    please help me out...!!
    06-02-2014 09:57 AM
  2. metalchick719's Avatar
    Have you tried a reset with the volume down and power button combination? Someone recently posted about this, I think for a Lumia 820. I'm pretty sure they found a solution to the problem.
    06-02-2014 10:27 AM
  3. raveesh123's Avatar
    You have to reset the phone.
    06-02-2014 10:44 AM
  4. Joel Joe Mathew's Avatar
    Hi there i had the same problem as you. I went to Nokia customer service and had a chat with one of the Customer service representative. They gave me a link to the Nokia software recovery tool and i downloaded it and just followed the instructions . It fixed my problem.
    06-19-2014 10:32 AM
  5. Ankit Nawlakha's Avatar
    You definitely need to reset your phone!
    06-19-2014 11:16 AM
  6. gazmatic's Avatar
    I had that same problem yesterday and I fixed it today. This is what I did.

    http://forums.windowscentral.com/nok...iley-face.html
    09-11-2014 01:42 AM
  7. sashidhar vantaku's Avatar
    how did u fix it can u pls say me
    09-11-2014 10:57 PM
  8. sashidhar vantaku's Avatar
    what is d link they've given u????
    09-11-2014 10:58 PM
  9. Deepthi Madabushi's Avatar
    how can i reset when its giving a sad smiley ? please help ...!
    01-30-2015 02:48 AM
  10. Harrie-S's Avatar
    how can i reset when its giving a sad smiley ? please help ...!
    Check below link and download lumia software recovery tool and follow the instructions.
    http://forums.windowscentral.com/e?l...token=kzxb3lPo

    Success
    01-30-2015 03:04 AM

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