1. moitasc's Avatar
    Hi!

    I have a problem with my Lumia 520. When I try to use some app that use the Nokia Maps (HERE Drive, HERE Maps, Nearby Wifi...), my phone restarts before the app open! I would like to remove the installed maps and download again, but I cannot manage the installed maps because this bug always happens.

    Is there a way to delete the maps directly from the memory phone? I'm not confortable to do a hard reset on my phone...
    06-08-2014 07:18 PM
  2. Guytronic's Avatar
    Go to Settings/Applications/Maps
    wp_ss_20140608_0002.png
    Tap download maps
    wp_ss_20140608_0003.png
    You will see your maps/Tap select all
    wp_ss_20140608_0004.png
    Check and delete the maps
    wp_ss_20140608_0005.png
    wp_ss_20140608_0006.png
    wp_ss_20140608_0007.png

    Good luck!
    06-08-2014 08:25 PM
  3. moitasc's Avatar
    Hi!

    It's not possible, when I go to "Settings/Applications/Maps", the problem (phone restart) happens! I can't see the downloaded maps because of this problem.
    06-08-2014 09:35 PM
  4. moitasc's Avatar
    Anyone? :(
    06-10-2014 04:34 PM
  5. JamesPTao's Avatar
    Anyone? :(
    Are you able to uninstall here maps, drive, ECT. Then redownload them and see if that works?
    moitasc likes this.
    06-10-2014 05:02 PM
  6. moitasc's Avatar
    Are you able to uninstall here maps, drive, ECT. Then redownload them and see if that works?
    Hi! I tried, but not works too!

    I think some downloaded map is corrupted and when some app that use nokia maps try to read this map, the problem occurr.
    06-10-2014 05:38 PM
  7. JamesPTao's Avatar
    How about this go to storage sense under settings click on maps. Then click the manage maps button. It will then show the maps you have downloaded. If you longpress the map you have downloaded it will pop up a command allowing you to press to delete downloaded maps.
    Last edited by JamesPTao; 06-10-2014 at 07:21 PM.
    moitasc likes this.
    06-10-2014 06:26 PM
  8. moitasc's Avatar
    How about this go to storage sense under settings click on maps. Then click the manage maps button. It will then show the maps you have downloaded. If you longpress the map you have downloaded it will pop up a command allowing you to press to delete Dow loaded maps.
    Hi, James! I tried this too, same problem! Any attempt to view the maps makes this problem happen
    06-10-2014 07:05 PM
  9. JamesPTao's Avatar
    That sucks. Well in that case I would first try a soft reset and if that doesn't do it a hard reset. Something in the data base must have gotten corrupted.
    moitasc likes this.
    06-10-2014 07:23 PM
  10. moitasc's Avatar
    That sucks. Well in that case I would first try a soft reset and if that doesn't do it a hard reset. Something in the data base must have gotten corrupted.
    Soft reset not works too... I think my only choice is the hard reset :(. Is it not possible to access the local on memory phone and manually delete the map files?
    06-10-2014 08:11 PM
  11. moitasc's Avatar
    06-13-2014 04:41 PM

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