1. tricky_nokia's Avatar
    We have a lock out problem. It started with a a faulty power button. The phone is 6 months old, it's a Lumia 520. As the phone contains valuable data which cannot be lost in the phone memory, it was decided to back up the data before sending the handset for repair or replacement with the supplier. There is no micro sd card in the phone.

    When attempting to back up the valuable data the unlock code was typed in incorrectly, we have the code, but another staff member typed it in incorrectly. This locked the phone for a few minutes. Which is fine. The battery was then taken out as it was believed the lock could have been a sim only lock. This turned out not to be the case. Putting the sim card and battery back in again displayed a message that the phone was now locked for 464118 hours, or nearly a year. The date is displayed on the lock screen and shows as July 20th. It therefore seems apparent that by removing the battery the date and time setting was lost. It does not appear possible to be able to set the date and time.

    It seems therefore the only option we have is wait a year and make sure the battery does not run flat in that time. In the meantime we will need to buy a replacement phone for the staff member. Furthermore once the year is up and we have unlocked the phone the warranty will have expired, making the original handset with the defective button junk, ie. not worth repairing.

    I am writing this to warn others of this danger.
    06-10-2014 08:11 AM
  2. Ryan ODonnell's Avatar
    We have a lock out problem. It started with a a faulty power button. The phone is 6 months old, it's a Lumia 520. As the phone contains valuable data which cannot be lost in the phone memory, it was decided to back up the data before sending the handset for repair or replacement with the supplier. There is no micro sd card in the phone.

    When attempting to back up the valuable data the unlock code was typed in incorrectly, we have the code, but another staff member typed it in incorrectly. This locked the phone for a few minutes. Which is fine. The battery was then taken out as it was believed the lock could have been a sim only lock. This turned out not to be the case. Putting the sim card and battery back in again displayed a message that the phone was now locked for 464118 hours, or nearly a year. The date is displayed on the lock screen and shows as July 20th. It therefore seems apparent that by removing the battery the date and time setting was lost. It does not appear possible to be able to set the date and time.

    It seems therefore the only option we have is wait a year and make sure the battery does not run flat in that time. In the meantime we will need to buy a replacement phone for the staff member. Furthermore once the year is up and we have unlocked the phone the warranty will have expired, making the original handset with the defective button junk, ie. not worth repairing.

    I am writing this to warn others of this danger.
    The only other option is a hard reset :(

    To do this, give this a go:
    1. Hold down Volume Down, Power and the Camera button at the same time.

    2. When it vibrates, release the Power button, but continue to hold the Volume Down and Camera button until it vibrates again, then you can let go. This will reboot AND erase the device.

    3. If the above still doesn’t work, hold down the Power button.

    4. When it vibrates, let go of the Power button and begin to hold the Volume Down button until the exclamation point shows up on the screen.

    5. Then tap volume up, volume down, power, volume down in succession. It should vibrate, erase the data and return the phone to an out-of-box state.
    Kaushik Banerjee likes this.
    06-10-2014 08:18 AM
  3. Kaushik Banerjee's Avatar
    Yea hard reset is the only option or you can use the official nokia software recovery tool....and restore your phone to its original state...remember this will also erase all your data...
    06-10-2014 08:21 AM

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