08-26-2014 12:52 PM
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  1. girishN's Avatar
    Nokia Lumia 520, I know its a pretty cheap device to expect it to be rock solid, still... my 4 years old 5233 feels and is more solid than this.
    After 1 year of use its dead in my cupboard now. It never acted like a NOKIA PHONE, The very first time it fell on the floor, it molded like clay from the corner, very ugly, I said OK as its plastic after all.

    Then its keys lost their position (they were lost somewhere inside the phone just because I was using them), very poor, I took it to nokia care, they replaced the keys, advised me to go easy with them as I was hammering them, charged me as if it was my fault, and I paid, in warranty.

    Then after some time, it fell from bed (hardly 2-3 ft. high) and I found a long crack on screen and phone went totally unresponsive. I took it to nokia care again, they charged me more than 1/3rd of the device as it was my fault, and I Paid, in warranty.

    Then some days ago the power button again started to loose its grip, and after some days it was all dead for some reason(I still don't know). I saw an error message "No bootable option found, press any key to shut down." First I thought its just a software failure, after all it was running DP, I didn't mind and tried to run nokia software recovery tool. And it failed. I did a little search about the error and found that my phone is toast now. It was frustrating, very frustrating. May be because of some background update or it was just a faulty device. I took it again to the local nokia care and neither could they do anything(expected). Then they said that they can try sending it to head repair center and it will charge me again almost 1/3rd of the device. Now I won't pay, even out of warranty, as its not my fault at all.
    It was NOKIA/MS who screwed up something in the background or may be it was nokia who sold me a faulty device or may be 520 is just a crap phone, poor low end. Whatever the reason was, it wasn't a solid enough(even for normal abuse) phone at all. Its also hard to say that it was a faulty device as I was not the only one who had those hardware issues, they're pretty common actually.

    What is driving me more mad about nokia now is their support , they're not replying to my mails, not calling me back. Seriously this is what nokia offered me:
    In warranty, our fault, you pay.
    In warranty, your fault, you pay.
    Out of warranty, our fault, you pay.
    Sorry nokia, not this time. **** you!
    If they don't fix it, I'm seriously gonna go to nokia care again, throw the phone right on someone's face, wont care how many nose bones are cracking. Then I will break the phone down, and then I will dump it in their phone recycle box, so they could stick it up their ***.

    Thank you nokia, I'm making the most embarrassing compromise by switching to android because of you.
    08-24-2014 11:25 PM
  2. Jazmac's Avatar
    Dude, its a 520. The hardware is so entry level, its a wonder it didn't come as a kit. So whats next for you, the HTC Hero?
    08-25-2014 12:01 AM
  3. WanderingTraveler's Avatar
    Dude, its a 520. The hardware is so entry level, its a wonder it didn't come as a kit. So whats next for you, the HTC Hero?
    His point was that:
    1. Nokia hardware isn't what it used to be.
    2. Nokia Care sucks. (Believe me, when I tried to get them to fix my 620's screen, they refused if I don't pay 12000 pesos, which was more than the price of the phone itself. And that was in warranty.

    Well, it is a 520. What do you expect from hardware so cheap?
    08-25-2014 12:15 AM
  4. Jazmac's Avatar
    His point was that:
    1. Nokia hardware isn't what it used to be.
    2. Nokia Care sucks. (Believe me, when I tried to get them to fix my 620's screen, they refused if I don't pay 12000 pesos, which was more than the price of the phone itself. And that was in warranty.

    Well, it is a 520. What do you expect from hardware so cheap?
    That's embarrassing. 1000 bucks to fix a screen? Might be better to get a square trade on Nokia equipment. At least the co-pay won't be 1000 bucks. I think many of these phones are tracphone quality throwaways and not worth the time it takes to repair them. The OS is stellar but like many android phones out there, are just throwaway devices. They get traded out until they get you one that you don't bother sending back.
    08-25-2014 12:21 AM
  5. WanderingTraveler's Avatar
    That's embarrassing. 1000 bucks to fix a screen? Might be better to get a square trade on Nokia equipment. At least the co-pay won't be 1000 bucks. I think many of these phones are tracphone quality throwaways and not worth the time it takes to repair them. The OS is stellar but like many android phones out there, are just throwaway devices. They get traded out until they get you one that you don't bother sending back.
    12000 pesos then was worth ~USD225, by virtue of exchange rate.

    And, yes, it's rather annoying that we somehow get throwaway hardware.

    And, well, I had it for nearly a year by that point so I was attached to it. I couldn't bear to part with it, so I'm getting someone else to repair it for me.
    08-25-2014 12:24 AM
  6. Jazmac's Avatar
    12000 pesos then was worth ~USD225, by virtue of exchange rate.

    And, yes, it's rather annoying that we somehow get throwaway hardware.

    And, well, I had it for nearly a year by that point so I was attached to it. I couldn't bear to part with it, so I'm getting someone else to repair it for me.
    Bing must have the amount wrong then. They converted it to $913 and some change. At any rate, I (no pun intended) would never expect the 520 could even be repaired since it is so basic.
    08-25-2014 12:30 AM
  7. girishN's Avatar
    Dude, its a 520. The hardware is so entry level, its a wonder it didn't come as a kit. So whats next for you, the HTC Hero?
    Why did you even bother yourself commenting when you couldn't read the entire thing.

    His point was that:
    1. Nokia hardware isn't what it used to be.
    2. Nokia Care sucks. (Believe me, when I tried to get them to fix my 620's screen, they refused if I don't pay 12000 pesos, which was more than the price of the phone itself. And that was in warranty.

    Well, it is a 520. What do you expect from hardware so cheap?
    What I expect: keys to not go off board on a normal use, and not to go toast without any reason at least.
    I was thinking to give WP a try, I knew nokia phones are good (owned many of them before), so I got a 520 and then all of this. It literally failed to impress at first and I got a z10 some months ago (I was pretty sure that android is not my thing) And who wants to spend this much on his secondary device?
    On the other note, with such device, WP will fail to impress anyone on entry level. Not surprised why 630 couldn't continue its success.
    08-25-2014 12:43 AM
  8. RichardBurt's Avatar
    girishN. Stop moaning.

    You damage your phone by dropping it and you expect repairs to be covered by warranty????
    You upgrade to a not-officially-released OS and it stops working. You expect repairs to be covered by warranty?

    Don't blame the phone. Don't blame the phone manufacturer. Blame the user.

    Get real. Oh, and I suggest you learn what warranties are for. Try reading.
    08-25-2014 12:45 AM
  9. jomarr's Avatar
    You really shouldn't expect much from a ~100 bucks device. Move up a bit to the 620 and you will start to see nicely built hardware.

    I held the 520 and I agree it feels cheap, the 620 on the other hand doesn't

    ​But yeah, Nokia Warranty is basically **** at least in my country. It's always my fault, it's always the user and that I should pay this amount of money.

    The next time you get something more expensive, get insurance. Warranties doesn't really give much nowadays anyway but security for a year for defects by the manufacturer. If it's your fault, you really will pay. That's how warranties are since forever and not only with Nokia but with other companies. Again, get insurance.
    irvin792 likes this.
    08-25-2014 12:48 AM
  10. RichardBurt's Avatar
    ...security for a year for defects by the manufacturer. If it's your fault, you really will pay. That's how warranties are since forever and not only with Nokia but with other companies. Again, get insurance.
    Well said.
    Duduosf likes this.
    08-25-2014 12:54 AM
  11. girishN's Avatar
    girishN. Stop moaning.

    You damage your phone by dropping it and you expect repairs to be covered by warranty????
    You upgrade to a not-officially-released OS and it stops working. You expect repairs to be covered by warranty?

    Don't blame the phone. Don't blame the phone manufacturer. Blame the user.

    Get real. Oh, and I suggest you learn what warranties are for. Try reading.
    Even an android doesn't go dead, root it, overclock it or do anything, and people still bash it like its doing everything wrong. And here, where everything is OFFICIAL, under their control still it died.
    And I didn't say its their fault it broke, what I said was that it broke from just 2ft of height, I hardly see ANY phone breaking its screen by falling off from that height, still I paid.
    And Its less about warranty and more about their quality which used to be good no matter what phone you buy.
    And what can I do by reading warranty terms? They can also write "Go **** yourself, whatever happens we don't care" in their warranty terms, sorry but that wont be acceptable.
    08-25-2014 01:00 AM
  12. girishN's Avatar
    You really shouldn't expect much from a ~100 bucks device. Move up a bit to the 620 and you will start to see nicely built hardware.

    I held the 520 and I agree it feels cheap, the 620 on the other hand doesn't

    ​But yeah, Nokia Warranty is basically **** at least in my country. It's always my fault, it's always the user and that I should pay this amount of money.

    The next time you get something more expensive, get insurance. Warranties doesn't really give much nowadays anyway but security for a year for defects by the manufacturer. If it's your fault, you really will pay. That's how warranties are since forever and not only with Nokia but with other companies. Again, get insurance.
    Yeah it is cheap and I should not expect too much from it, but when their older and cheaper sets are doing better, its pretty assuring that they're going down.
    08-25-2014 01:10 AM
  13. Rei Zanaliu's Avatar
    girishN. Stop moaning.

    You damage your phone by dropping it and you expect repairs to be covered by warranty????
    You upgrade to a not-officially-released OS and it stops working. You expect repairs to be covered by warranty?

    Don't blame the phone. Don't blame the phone manufacturer. Blame the user.

    Get real. Oh, and I suggest you learn what warranties are for. Try reading.
    ikr?
    08-25-2014 01:16 AM
  14. Rei Zanaliu's Avatar
    Even an android doesn't go dead, root it, overclock it or do anything, and people still bash it like its doing everything wrong. And here, where everything is OFFICIAL, under their control still it died.
    And I didn't say its their fault it broke, what I said was that it broke from just 2ft of height, I hardly see ANY phone breaking its screen by falling off from that height, still I paid.
    And Its less about warranty and more about their quality which used to be good no matter what phone you buy.
    And what can I do by reading warranty terms? They can also write "Go **** yourself, whatever happens we don't care" in their warranty terms, sorry but that wont be acceptable.
    well if it writes so then dont buy their product. thats why you should read it. anyway you drop the phone two times and its their fault? its not always about the height it also depends how the phone drops, the angle and such. im sorry man but your logic is not right here.
    08-25-2014 01:19 AM
  15. girishN's Avatar
    well if it writes so then dont buy their product. thats why you should read it. anyway you drop the phone two times and its their fault? its not always about the height it also depends how the phone drops, the angle and such. im sorry man but your logic is not right here.
    Sorry but am I being unclear?
    Poor hardware buttons, their fault, I paid.
    Broke screen, my fault, I paid.
    Phone stops working without any reason, their fault, this time I wont pay.
    this is what I said.

    I can't even count how many times I dropped their sets before and none of them got broke, but this one was really poor. And I'm not saying refund my money I paid for that screen, just asking to fix my phone which is dead because of them, and they just don't want to reply my mails, which definitely leads to frustration.
    08-25-2014 01:32 AM
  16. irvin792's Avatar
    I feel dumber having read this thread.

    I crashed my car and it dented but the dealer wouldn't fix it for free......./s


    Warranty covers MANUFACTURING DEFECTS, not user error or installing beta software.

    I'm sorry for your loss, I truly am, but come on man. Take some responsibility, stop playing the victim. Nokia didn't drop your phone.....and last I checked glass breaks, and since all modern phones have way more glass than old nokia phones....well common sense bro.


    On a side note I've dropped my 1520 on concrete, right on a corner, case less mind you, and it didn't break. Glass screens are all luck when dealing with drops.
    Last edited by irvin792; 08-25-2014 at 01:55 AM.
    08-25-2014 01:44 AM
  17. BatteryLife's Avatar
    I feel dumber having read this thread.

    I crashed my car and it dented but the dealer wouldn't fix it for free......./s


    Warranty covers MANUFACTURING DEFECTS, not user error or installing beta software.

    I'm sorry for your loss, I truly am, but come on man. Take some responsibility, stop playing the victim. Nokia didn't drop your phone.....and last I checked glass breaks, and since all modern phones have way more glass than old nokia dumb phones....well common sense bro.


    On a side note I've dropped my 1520 on concrete, right on a corner, case less mind you, and it didn't break. Glass screens are all luck when dealing with drops.
    ....and the door handles disappeared into the door. I paid.
    08-25-2014 01:53 AM
  18. Visa Declined's Avatar
    You really shouldn't expect much from a ~100 bucks device. Move up a bit to the 620 and you will start to see nicely built hardware.

    I held the 520 and I agree it feels cheap, the 620 on the other hand doesn't
    The 520 doesn't feel cheap, it's an awesome phone. Especially considering I paid $39.99 for mine. When you factor in the price difference between the 520 to the 620, the 520 is a jewel of a phone.

    Plus it's square, like a Lumia SHOULD BE. I'm stoked that my 520 looks like a miniature version of my red 920.

    n1raf30.jpg
    Chee Hong, elmacho and Jazmac like this.
    08-25-2014 02:04 AM
  19. girishN's Avatar
    I feel dumber having read this thread.

    I crashed my car and it dented but the dealer wouldn't fix it for free......./s


    Warranty covers MANUFACTURING DEFECTS, not user error or installing beta software.

    I'm sorry for your loss, I truly am, but come on man. Take some responsibility, stop playing the victim. Nokia didn't drop your phone.....and last I checked glass breaks, and since all modern phones have way more glass than old nokia phones....well common sense bro.


    On a side note I've dropped my 1520 on concrete, right on a corner, case less mind you, and it didn't break. Glass screens are all luck when dealing with drops.
    Your car had a time bomb preinstalled, it blasted after 13 months and now you realize that dealer was a terrorist.
    I mentioned the breaking of glass because breaking from 2ft. height isn't acceptable, no other glass phone will break from this height, and I also agree it was my fault, and I didn't say repair it for free for that.
    But beta programs should not lead your device to death, if they do then why other 520 running DP are not dead yet? And if they don't, then my device must be faulty, then what problem should they have in repairing their faulty set? Are they terrorist?
    08-25-2014 02:06 AM
  20. jomarr's Avatar
    The 520 doesn't feel cheap, it's an awesome phone. Especially considering I paid $39.99 for mine. When you factor in the price difference between the 520 to the 620, the 520 is a jewel of a phone.

    Plus it's square, like a Lumia SHOULD BE. I'm stoked that my 520 looks like a miniature version of my red 920.

    Click image for larger version. 

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    That's really just my personal opinion. It looks good in photos but in my opinion, the materials are evidently cheap but then again, it's a very affordable phone and I can't complain.

    The 620 just feels really nice.
    08-25-2014 02:13 AM
  21. Visa Declined's Avatar
    The 520 is the most popular, best selling Windows Phone for a reason, people love it(and it's cheap). There are probably millions of satisfied 520 users out there in the world happily using their phones without any problems, but here we have this thread where some guy is basically calling it a piece of junk.

    I'm going to go ahead with my belief that this is a fantastic little phone, not only because I own one myself and am satisfied with it, but also because this device has a reputation for being good, and everyone knows it. I'm sorry you're having problems with your phone mate.
    elmacho likes this.
    08-25-2014 02:20 AM
  22. girishN's Avatar
    The 520 is the most popular, best selling Windows Phone for a reason, people love it(and it's cheap). There are probably millions of satisfied 520 users out there in the world happily using their phones without any problems, but here we have this thread where some guy is basically calling it a piece of junk.

    I'm going to go ahead with my belief that this is a fantastic little phone, not only because I own one myself and am satisfied with it, but also because this device has a reputation for being good, and everyone knows it. I'm sorry you're having problems with your phone mate.
    Even I loved it, but not anymore.
    senrabwh likes this.
    08-25-2014 02:28 AM
  23. DoctorSaline's Avatar
    Dude, difference between old feature phones and smartphones is that smartphones are sort of mini computers with chipsets and everything. And chipsets are fragile. Even a little damage to chipsets can be enough to corrupt your phone. I strongly suggest protective covers for whatever smartphone you buy next. Covers may look ugly, but they provide a cushion to the fall.
    About keys, in 52x series, keys are part of shells. You could always change the outer shells or tweak them yourself. I have 525 and it's camera shutter was malfunctioning. My brother tweaked it and it is working alright now.
    For powering phone on, my suggestion would be to use double tap to wake up option. It's intuitive and easy.

    About Nokia service, I've to agree that it is very bad. I went to Nokia care to buy 525, they took advance for a booking and said to get it next day. Next day never came, they kept delaying it then try to sell me 520 which has 512RAM and basically was a year old at the same price. And in my country, you could only get original Nokia accessories from Nokia Care centers only and they are always short on them. You couldn't buy outer shells, nor could you buy coloud headphones or purity pro headphones.
    Suffice to say, I took a refund, bought my 525 from some other retailer and hoped that I never have to go back to Nokia Care center again.
    08-25-2014 02:40 AM
  24. Visa Declined's Avatar
    That's really just my personal opinion. It looks good in photos but in my opinion, the materials are evidently cheap but then again, it's a very affordable phone and I can't complain.

    The 620 just feels really nice.
    The 520 is a plastic phone with a removable back and glass screen, just like the 620. Neither device feels premium, so I don't agree with you at all that the 620 somehow feels "better".
    elmacho likes this.
    08-25-2014 02:51 AM
  25. b0blight's Avatar
    But beta programs should not lead your device to death, if they do then why other 520 running DP are not dead yet? And if they don't, then my device must be faulty, then what problem should they have in repairing their faulty set? Are they terrorist?
    Dude. When you installed the developers preview you have already agreed to the terms and condition that the software may brick your phone, and it is up to your own risk to install it. Also, since it is bricked, you can fix it by flashing a new rom, and a little research into it wouldn't hurt at all.
    08-25-2014 03:05 AM
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