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  1. Swami Yogasagar's Avatar
    My google account is no longer synching and all my contacts have gone from phone. When I go to email + accounts the google account is hidden and I cant access it to delete the account or fix problem. Can anyone help me
    10-21-2014 09:41 AM
  2. gpobernardo's Avatar
    Can you post a screenshot of you email + accounts? Just be sure to remove or cover up your email addresses before posting it here to protect your privacy. In the meantime, you could also try performing a soft reset and see if that fixes anything.
    10-21-2014 11:35 AM
  3. Swami Yogasagar's Avatar
    How do I soft reset. Im also not sure how to get a screen shot. I think the problem has something to do with my kids turning off the contacts sync but I cant get back into the google account to turn the sync on again because the account is not highlighted in settings Email + Accounts
    Last edited by Swami Yogasagar; 10-22-2014 at 04:06 AM. Reason: updating info
    10-22-2014 03:56 AM
  4. Swami Yogasagar's Avatar
    also not sure how to get a screen shot. I think the problem has something to do with my kids turning off tyhe contacts sync but I cant get back in to the account because it is not highlighted to turn the sync on again
    10-22-2014 04:03 AM
  5. gpobernardo's Avatar
    Before "soft-reset", you can try simply turning off and then turning your phone on again, simply by pressing the power button until a "Slide down to power off" prompt appears. If that doesn't fix anything you may proceed with a Soft-Reset*, by pressing the power button and the volume down buttons together for 10-15 seconds, or until you feel a vibration.

    You can take a screenshot by pressing the power button and the volume up together.

    *- Please take note that this is different from resetting or "hard-resetting" your phone, which erases all personal data from your phone.

    References:
    Taking screenshots with your Windows Phone
    Restart my Windows Phone 8.1
    10-22-2014 02:06 PM

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