1. mathew mcewen's Avatar
    The volume control box is stuck on display, acts as if button I stuck down but its not, never been wet or dropped, two days old. Also cannot use back arrow for anything since this happend after a restart. Soo frustrating anything anyone? Tried everything. I think phones toast
    01-22-2015 08:27 PM
  2. RumoredNow's Avatar
    Try a Soft Reset. You won't loose data, but it will clear out the system memory. It is great for fixing minor glitches. Hold the Volume Down + Power buttons about 10 seconds and then release. the phone will reboot.

    Also, I know you said the button is not stuck down... But remove the back and inspect the Volume Down area. The button on the case could appear fine, but something could still be in the way internally.

    If neither of these work, make a backup then do a factory reset. Otherwise you have a hardware issue.
    Harrie-S likes this.
    01-22-2015 11:48 PM
  3. Cath Tait's Avatar
    We had a user report the exact same issue but they had a little pen (to use of the screen) plugged into the audio jack.... obviously the phone though it was headphones
    Harrie-S and RumoredNow like this.
    01-23-2015 06:41 AM
  4. mathew mcewen's Avatar
    Interesting, thank you, I have plugged the headphones in to see what happens, unfortunately it didn't change anything and just kept acting exactly the same immediately going back to zero volume.although it did recognize the headphones', very frustrating as I cannot use browser back button, hear the ringer or use the alarm due to no sound. It's really bizzare. Every reset and restart does nothing it just goes right back to the problem. The more I research the more I'm realizing there hasn't been alot of reports of the same issue and something is just permanently broken.
    01-23-2015 10:33 AM
  5. mathew mcewen's Avatar
    Thank you for your input, much appreciated. I have recently done every reboot restart under the sun with no luck. It's very bizarre as when I'm on the home screen the ringer volume will not go up, but when I'm browsing the web its the media volume that goes to zero and the ringer volume acts fine. I think your right about the hardware issue and I'm seeing the more I research the more I notice there is no answer to the problem. It's to bad nicest phone I've had so far and of course I get the one with unfixable issues. Story of my life . Thanks again.
    01-23-2015 10:39 AM
  6. okayokay1090's Avatar
    I am having the exact same problem on my lumia 735, but my phone died and now it will not even come back on, it is stuck on a continuous reboot and i cant seem to figure out how to fix it. Also, an exclamation mark keeps on popping up on my phone.
    09-26-2015 08:41 PM

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