1. Bazza1603's Avatar
    Hi,

    On my sons account its currently set to his gmail address. However the phones stopped updating apps and it looks like it now needs to be outlook or Hotmail address for the lead account.

    Any way to do this without a factory reset....

    Was fine until a Windows 8.1 update...
    Thanks

    Barry
    01-24-2015 01:36 PM
  2. ven07's Avatar
    Sorry mate.. Factory reset or hard reset are the only ways to go in this secenario
    Laura Knotek likes this.
    01-24-2015 01:47 PM
  3. Bazza1603's Avatar
    Thanks for confirming...

    Use Microsoft for all my phones, but starting to fall out of love with them for stupid things like this
    ven07 likes this.
    01-24-2015 01:50 PM
  4. ven07's Avatar
    Thanks for confirming...

    Use Microsoft for all my phones, but starting to fall out of love with them for stupid things like this
    Agreed; it was idd a move that made a lot of users go berserk, but I can see why it would be necessary from a "security" standpoint
    Laura Knotek likes this.
    01-24-2015 01:53 PM
  5. realwarder's Avatar
    Hi,

    On my sons account its currently set to his gmail address. However the phones stopped updating apps and it looks like it now needs to be outlook or Hotmail address for the lead account.

    Any way to do this without a factory reset....

    Was fine until a Windows 8.1 update...
    Thanks

    Barry
    A Gmail address works fine.
    ven07 and Bazza1603 like this.
    01-24-2015 01:56 PM
  6. realwarder's Avatar
    What error does it show when the apps do not update...?
    01-24-2015 01:56 PM
  7. ven07's Avatar
    Realwarder has a point tho.. I recently had an issue with the store as well, but a simple soft reset resolved it right away
    01-24-2015 01:58 PM
  8. Bazza1603's Avatar
    It wouldnot update Apps and stuck this error code up - 80860006

    Have reset phone and its working again.

    Another question - Why cant I find any antivirus in the store?
    ven07 and Laura Knotek like this.
    01-24-2015 03:35 PM
  9. ven07's Avatar
    Because the WP platform does not require antivirus programs :) See the link beneath for proof heheh

    Edit: http://forums.windowscentral.com/win...mia-625-a.html
    Laura Knotek likes this.
    01-24-2015 03:40 PM
  10. realwarder's Avatar
    Check your time and date are correct. Also, if the phone is set to automatically update the time (Settings/Date+Time), try and turn that off and reboot the phone. If that makes no difference, turn it back on.

    Another suggestion is to log into your Microsoft Account again in the settings.
    Laura Knotek, ven07 and Bazza1603 like this.
    01-24-2015 08:30 PM

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