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  1. snak251's Avatar
    I would try using Nokia Care Suite as well.
    nope, NCS doesnt work, it has to be Nokia recovery tool
    04-13-2015 08:08 AM
  2. Kartik Kohli's Avatar
    i had the exactly same problem, you just need do keep trying, use "Nokia recovery tool"
    the steps:
    1 - open Nokia recovery tool
    2 - click on the "My phone doesnt respond" button
    3 - connect the phone when he ask you to
    4 - wait and he will recognize your phone
    try do restore, as you said ("But same thing happened after 3% it again failed"), it always give an error, BUUUUUT, everytime you try, the error is later at the progress, you will eventually get to 50%, when this happens, you will not get any error again

    *everytime you try again, you will have to remove the battery and do all the process again (i know, its exhaustive, took me some hours to complete the process)

    * you HAVE to use Nokia recovery tool, doesnt work with other programs

    *remove the battery before connecting the phone at step 3, and wait a little after you click the button, something like 5 seconds
    thanks for help.
    Already tried.Nokia recovery tool doesnt support devices working on 8.1 and above.It just give error your phone is not supported.Thats why they released windows phone recovery tool.But it doesnt detects the phone.
    04-13-2015 12:26 PM
  3. snak251's Avatar
    thanks for help.
    Already tried.Nokia recovery tool doesnt support devices working on 8.1 and above.It just give error your phone is not supported.Thats why they released windows phone recovery tool.But it doesnt detects the phone.
    are you sure that you are using the last version of nokia recovery tool? (i've used 5.0.5)

    ---- edit
    my mistake, the name is Lumia recovery tool, sorry
    version 5.0.7
    04-13-2015 04:26 PM
  4. xiphumbra's Avatar
    Same exact thing happened to my 520 while using WPRT. WPRT no longer sees the phone, and LSRT says my phone as unsupported. Taking out the battery, holding the power+vol-down, etc just doesn't work. Phone was fully charged prior to it dying.
    04-13-2015 11:30 PM
  5. Kartik Kohli's Avatar
    are you sure that you are using the last version of nokia recovery tool? (i've used 5.0.5)

    ---- edit
    my mistake, the name is Lumia recovery tool, sorry
    version 5.0.7
    Yes. I have tried LSRT(Lumia System recovery tool). It detects the phone but says phone is not supported.:(
    04-13-2015 11:45 PM
  6. Aziz Abdurachman's Avatar
    Try Nokia Software Updater, it work for my 620
    04-14-2015 12:40 AM
  7. Skamath's Avatar
    Same issue with my phone also! Lumia 520
    exactly the same issue!
    Somebody kindly help me.
    And please let me know if I can get any help from Nokia service center!
    I have same problem. Please let me know if you get any solution.
    Thanks,
    Vineeth.
    Same here. Lumia 520 totally dead following Windows Phone Recovery Tool attempt to rollback to 8.1 from 10TP. Have tried most of the software solutions suggested to no avail. Any help would be greatly appreciated. I keep seeing the suggestion to bring it to a Nokia Care Center. I am in New Jersey. Does anyone know if there is a Nokia Care Center here? Would a Microsoft store be of any help? Thanks.
    Ron.
    I have the same problems.
    Please windows help me!
    tryied all and nothing !
    My phone is absolutely dead now! None of the software is able to detect my phone!
    have some problem here and until now my phone is that, is anyone here can help us?
    What PC and Windows version did it work for you?
    my phone is now stuck at blank screen
    in device manager it shows QHUSB_DLOAD
    have installed 3-4 versions of recovery (microsoft lumia, nokia, nokia retail ...) the nokia versions report device is in flash recovery mode, but neither of them can start flashing
    Hi Abhishek
    I tried this but it didnt work.
    I guess issue is with windows phone recovery tool. Being new I think it doesnt have feature to detect dead Kartik I think you will find the post below will include reviving a dead phone option.phone as LSRT have. Since my phone is out of warranty period so I am taking my phone to a local technician today first for boot repair. Lets see what he has to say.I guess JTAG would be useful to repair boot.
    Will provide you all with update asap.
    I just wish Microsoft bring dead phone recovery feature for 8.x and above phones as it is present for WP8 or other nokia phones.
    Just saying if you google How to flash a Lumia xda developers and you will find few tutorials on how to flash a (dead) phone using Nokia software recovery tool. The steps include patching the main software so you can download a version direct from the server, mainly you would need your product code which again if you are not sure where to find it can look it up on the net and use it and go step by step and you cant have any problems. Just make sure you have enough juice in you phone before starting the update as it may take sometime.
    Hope your phones get well soon.
    Cheers
    P.S I have noticed that although this software mentioned above installs on all systems It workes for me on only a 64bit OS of windows and not a 32bit one.
    Last edited by Skamath; 04-14-2015 at 12:45 AM. Reason: P.S
    04-14-2015 12:42 AM
  8. Arpit Jain DS's Avatar
    The same happened with my lumia 620.

    And also I got a message by wprt that my battery was less than 25% battery.

    Please help me...I don't wanna lose my phone..

    Has anyone tried Nokia care suite?? I think it can detect dead phones...
    04-14-2015 12:52 AM
  9. Kartik Kohli's Avatar
    I tried each and every software from nokia. Nothing worked.
    04-14-2015 01:31 AM
  10. Kartik Kohli's Avatar
    The same happened with my lumia 620.

    And also I got a message by wprt that my battery was less than 25% battery.

    Please help me...I don't wanna lose my phone..

    Has anyone tried Nokia care suite?? I think it can detect dead phones...

    I got same message . Can anyone tell dead phone is able to charge battery or not ? if not then i should charge battery using external charger or try a new battery and then try to use WPRT.
    Since low battery can be a cause of update failure.When i started updating, battery was around 60% . But it restarted 3 4 times.ANd since my phone is 2 years old I cannot rely on battery meter.It might be case that battery got low immediately
    04-14-2015 01:34 AM
  11. Kartik Kohli's Avatar
    Just saying if you google How to flash a Lumia xda developers and you will find few tutorials on how to flash a (dead) phone using Nokia software recovery tool. The steps include patching the main software so you can download a version direct from the server, mainly you would need your product code which again if you are not sure where to find it can look it up on the net and use it and go step by step and you cant have any problems. Just make sure you have enough juice in you phone before starting the update as it may take sometime.
    Hope your phones get well soon.
    Cheers
    P.S I have noticed that although this software mentioned above installs on all systems It workes for me on only a 64bit OS of windows and not a 32bit one.
    Nokia recovery tools does not support our devices. Since all phones are 8.x . They release WPRT for these phones. ANd i have already downloaded all system files. No solution :(
    04-14-2015 01:39 AM
  12. Aziz Abdurachman's Avatar
    I tried each and every software from nokia. Nothing worked.
    Have you try NSU? You have not mention it that you have use it, did you?
    Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer - WMPoweruser
    It's different from NokiaSRT , LumiaSRT & WPSRT.

    The same happened with my lumia 620.
    And also I got a message by wprt that my battery was less than 25% battery.
    Please help me...I don't wanna lose my phone..
    Has anyone tried Nokia care suite?? I think it can detect dead phones..
    No, nokia care suite only for phone prior to WP7. You can try my link provided above for Nokia Software Updater. It also work for my 620.
    It can detect and recover dead phone.
    Last edited by Aziz Abdurachman; 04-14-2015 at 03:29 AM.
    04-14-2015 03:11 AM
  13. Zuchit's Avatar
    Have you try NSU? You have not mention it that you have use it, did you?
    Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer - WMPoweruser
    It's different from NokiaSRT , LumiaSRT & WPSRT.


    No, nokia care suite only for phone prior to WP7. You can try my link provided above for Nokia Software Updater. It also work for my 620.
    It can detect and recover dead phone.
    Have you tried? Did it worked on your WPRT bricked phone?
    04-14-2015 03:57 AM
  14. antu21's Avatar
    Have you tried? Did it worked on your WPRT bricked phone?
    i tried and it didnt worked
    same issue phone not detected.
    i even tried jbox that also didnt detected
    04-14-2015 04:35 AM
  15. KhawarNadeem's Avatar
    To everyone downgrading from 10 to 8.1, THIS:
    http://forum.xda-developers.com/show....php?t=2515453

    Is a way better way to downgrade and pretty much fool proof.
    04-14-2015 04:41 AM
  16. mvp23's Avatar
    yes...and than dead
    04-14-2015 06:45 AM
  17. Arpit Jain DS's Avatar
    I think it does not charge dead state.

    I have tried charging it for 5hours.
    No good.
    04-14-2015 09:55 AM
  18. Kartik Kohli's Avatar
    I think it does not charge dead state.

    I have tried charging it for 5hours.
    No good.
    I suspect same problem. Thats why i will try tomorrow with a different battery. My friend has same phone. I will Try battery in his phone.
    I just wish problem comes out to be of battery . Because on few forums they are saying it might be a cause of motherboard being shot.
    04-14-2015 11:47 AM
  19. Skamath's Avatar
    Nokia recovery tools does not support our devices. Since all phones are 8.x . They release WPRT for these phones. ANd i have already downloaded all system files. No solution :(
    Kartik These posts below are the ones that I was referring to.
    NSU as mentioned below is one and the next link below that is what I was on about. It will detect your phone only if you know your RM number and product code. As the NSRT is getting patched so it can access files online details will have to be manually entered.
    Your RM number could be RM-913, RM-914, RM- 915, RM-917 . This you will have to figure out first and for product code do a search online and you will find plenty of them. take a pick and in NSRT there is an option on the bottom left to recover a dead phone. If steps followed correctly it will do what it is meant to do.

    Have you try NSU? You have not mention it that you have use it, did you?
    Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer - WMPoweruser
    It's different from NokiaSRT , LumiaSRT & WPSRT.


    No, nokia care suite only for phone prior to WP7. You can try my link provided above for Nokia Software Updater. It also work for my 620.
    It can detect and recover dead phone.
    To everyone downgrading from 10 to 8.1, THIS:
    [Tutorial] Flash (unbrand) Lumia devices | Windows Phone 8 Development and Hacking | XDA Forums

    Is a way better way to downgrade and pretty much fool proof.
    04-14-2015 01:49 PM
  20. Kartik Kohli's Avatar
    Kartik These posts below are the ones that I was referring to.
    NSU as mentioned below is one and the next link below that is what I was on about. It will detect your phone only if you know your RM number and product code. As the NSRT is getting patched so it can access files online details will have to be manually entered.
    Your RM number could be RM-913, RM-914, RM- 915, RM-917 . This you will have to figure out first and for product code do a search online and you will find plenty of them. take a pick and in NSRT there is an option on the bottom left to recover a dead phone. If steps followed correctly it will do what it is meant to do.
    NSU and Nokia care suit both have option to select your phone using product code and product type etc. BUt it gives same problem as WPRT when i try to flash. It doesnt detects phone.And just keeps giving warning usb/phone not connected or something like this.NSRT detects my phone when i use dead phone option but it says your phone is not supported.
    04-14-2015 02:12 PM
  21. antu21's Avatar
    keep trying folks but the end result will be disappointed. The chipset is fried up which cannot be recovered until and unless you change the chip or the whole motherboard.
    My suggestion for you all is to search for the people who are selling their Lumia 520 whose screen is broken, you can get the cheapest deal with them and then replace the motherboard with that phone. That's the best and cheapest way of rectifying the problem.
    04-14-2015 07:53 PM
  22. pankaj981's Avatar
    Have any one of your posting here tried the USB dead flash method using Nokia Product Support Tool using offline mode? I've used it atleast 7-8 times since last Friday to downgrade my 920 using the dead flash method and it has always worked. Heck I always flash using the same method.
    Last edited by pankaj981; 04-14-2015 at 08:15 PM.
    04-14-2015 08:03 PM
  23. Paragkharche007's Avatar
    Your phones are in Qualcomm download mode. So no vibrate, no Nokia logo. You have to replace motherboard or do a JTAG flashing.
    04-15-2015 12:04 AM
  24. Skamath's Avatar
    NSU and Nokia care suit both have option to select your phone using product code and product type etc. BUt it gives same problem as WPRT when i try to flash. It doesnt detects phone.And just keeps giving warning usb/phone not connected or something like this.NSRT detects my phone when i use dead phone option but it says your phone is not supported.
    So if that is the case try this
    Jtag flash like in the post above.
    04-15-2015 12:23 AM
  25. Paragkharche007's Avatar
    It can be done at a good repair store in your city which has JTAG box. Not at home.
    04-15-2015 06:09 AM
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