1. Windows Central Question's Avatar
    As i click the camera button, there appears a green color screen..that sit..
    05-02-2015 11:03 PM
  2. xandros9's Avatar
    Have you tried:

    1. restarting the phone / performing a soft reset? (hold power + volume down for 10-15 seconds, or until the phone vibrates)

    2. going into settings > applications > photos+camera > reset camera?

    3. using a different camera app?

    If none of those help, we may have to erase the phone, since that will rule out software. If it persists after a hard reset (settings > about > reset phone) or using the Lumia Software Recovery Tool (on the PC) than we are likely looking at some unfortunate hardware failure.
  3. xandros9's Avatar
    Have you tried:

    1. restarting the phone / performing a soft reset? (hold power + volume down for 10-15 seconds, or until the phone vibrates)

    2. going into settings > applications > photos+camera > reset camera?

    3. using a different camera app?

    If none of those help, we may have to erase the phone, since that will rule out software. If it persists after a hard reset (settings > about > reset phone) or using the Lumia Software Recovery Tool (on the PC) than we are likely looking at some unfortunate hardware failure.
    Laura Knotek likes this.
    05-02-2015 11:08 PM

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