1. srinivasa reddy Punyala1's Avatar
    i updated my phone to w10 build 10080 two weeks ago and from then i cannot connect my phone to pc using usb and so i can't revert to w8.1. two days ago i updated it to build 10149. the display is divided into three blocks. to say everything shifted towards left and the windows button became search button, the back button- windows. i tried hard reset. first time nothing changed but some apps including the settings app went missing. then i tried hard reset using key combination. This time during reset it started showing a sad smiley. each time i start the device, it shows the gears thing and then the sad smiley appears and it starts over. help me out please
    Last edited by srinivasa reddy Punyala1; 06-29-2015 at 09:30 PM.
    06-29-2015 07:31 AM
  2. pankaj981's Avatar
    Try using Lumia Software Recovery Tool or Windows Phone Recovery Tool to restore the phone. If both don't work then then perform a dead flash using Nokia Product Support Tool for Store (hard way)
    06-29-2015 08:05 AM
  3. Blackberry-Prince's Avatar
    i updated my phone to w10 build 10080 two weeks ago and from then i cannot my phone to pc using usb and so i can't revert to w8.1. two days ago i updated it to build 10149. the display is divided into three blocks. to say everything shifted towards left and the windows button became search button, the back button- windows. i tried hard reset. first time nothing changed but some apps including the settings app went missing. then i tried hard reset using key combination. This time during reset it started showing a sad smiley. each time i start the device, it shows the gears thing and then the sad smiley appears and it starts over. help me out please
    Try this. IT works!!
    1. POWER OFF your Lumia phone
    2. Remove and replace the battery
    3. Press and hold the POWER button until the phone vibrates
    4. Press and hold the VOLUME DOWN button until the ! appears
    5. Press the VOLUME UP button
    6. Press the VOLUME DOWN button
    7. Press the POWER button
    8. Press the VOLUME DOWN button
    9. Wait until Welcome screen appears.
    10. Your Lumia phone has been completely reset to its original factory settings.

    WARNING: Make sure to backup your Lumia phone before you proceed with a hard reset it will erase all of the data on your phone.
    06-29-2015 08:11 AM
  4. Torcher Death's Avatar
    Looks like there are some issues with the new build in the case of L520 & a few 920s, cause the same happened to mine, only difference is I did a hard reset cause people app kept crashing.
    After the 1st reset, settings & other system apps went missing.
    2nd reset & the :-( face showed up.

    Recovery tool is the only way. That too, you'd have to try twice or thrice before it actually works.

    Downside of testing pre-release software
    06-29-2015 08:13 AM
  5. srinivasa reddy Punyala1's Avatar
    i tried everything hard reset and the recovery tools. no result.



    hey Mr. pankaj do you mean the nokia care suit????
    Last edited by srinivasa reddy Punyala1; 06-29-2015 at 09:47 PM.
    06-29-2015 09:34 PM
  6. pankaj981's Avatar
    i tried everything hard reset and the recovery tools. no result.



    hey Mr. pankaj do you mean the nokia care suit????
    Product Support Tool is part of Nokia Care Suite. Dead flashing should work, has always worked for me.
    06-30-2015 08:24 AM
  7. PeacefulPaul StonedFlying's Avatar
    Try this. IT works!!
    1. POWER OFF your Lumia phone
    2. Remove and replace the battery
    3. Press and hold the POWER button until the phone vibrates
    4. Press and hold the VOLUME DOWN button until the ! appears
    5. Press the VOLUME UP button
    6. Press the VOLUME DOWN button
    7. Press the POWER button
    8. Press the VOLUME DOWN button
    9. Wait until Welcome screen appears.
    10. Your Lumia phone has been completely reset to its original factory settings.

    WARNING: Make sure to backup your Lumia phone before you proceed with a hard reset it will erase all of the data on your phone.
    Had same problem , did this ⬆️ Now works perfect , thank you for posting this solution
    08-12-2015 09:19 AM

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