1. anon(8997573)'s Avatar
    I had build 10149 installed on my lumia 520 and i tried doing a hard reset. It showed those spinning gears for a few minutes and then the sad smiley. I removed the battery and put it in again but the same thing continued to happen. Please tell me what can i do to make my phone normal again.
    07-24-2015 07:13 AM
  2. rhapdog's Avatar
    Check the article, Got a blue screen of death installing Windows 10 Mobile? Here's the fix! | Windows Central

    It has all the information you need to get it up and running again. Worked for me.
    07-24-2015 07:38 AM
  3. anon(8997573)'s Avatar
    Can i go offline once the download is over? Or does the installation too require an internet connection ?
    07-24-2015 10:22 AM
  4. rhapdog's Avatar
    If you plan to restore your data, then you will need an internet connection. You will need an internet connection long enough to log into your Microsoft Account to set up the phone at any rate, even if you don't do a restore. But that's it. I went somewhere that had Wi-Fi, and when the download was over, I took it offline and came home while it installed. My phone provides the only Wi-Fi at my house through tethering, as the phone is the only data plan we have. No wired service here, except electricity.
    07-24-2015 11:14 AM
  5. anon(8997573)'s Avatar
    The download finished and it was showing 'verifying downloaded files' , then the download suddenly restarted. What should i do now ?
    07-24-2015 10:00 PM
  6. rhapdog's Avatar
    The download finished and it was showing 'verifying downloaded files' , then the download suddenly restarted. What should i do now ?
    Let it finish downloading. It verifies the downloaded files by their checksums. If it detects that one of the files is corrupted during download, it will have to download that file or files again.

    Sorry I'm responding so many hours late. I had to sleep sometime. ;)
    07-25-2015 09:45 AM
  7. anon(8997573)'s Avatar
    Hehe ;) that's ok. At least you are replying. :)
    You mean to say that I need to download it all over again ? It restarts the download, i.e, it wants to download 1.5GB once again. Is this normal?
    07-25-2015 10:08 AM
  8. anon(8997573)'s Avatar
    Actually, I want you to know something. I had borrowed my friend's phone to use it as a wifi hotspot. But after downloading 1.15GB, he called me up asking for his phone and I had to return it as it was getting late at night. So the download had to be cancelled. I downloaded the remaining 460MB (approx) with my other phone using a 2g connection. It cancelled at least 10-15 times due to the low speed and I had to resume it each time, but the download did finish at one point in time. Could this be a reason why it restarted downloading the files after verification ? I think downloading it in one go should help. What do you say?
    07-25-2015 11:44 AM
  9. rhapdog's Avatar
    More than likely, the interrupt of the download corrupted it. Yes, that's probably the reason.

    Not replying much this weekend, as I'm out on vacation. Just dropped by to check up on this.
    07-26-2015 10:02 AM
  10. Rahul Giri's Avatar
    I wasnt installing any updates still this blue screen with sad smiley appeared and it not irritating me like hell pls help me out
    08-24-2015 11:45 AM

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