1. Sam Angulie's Avatar
    During an update I did with the WP System update tool, my phone got disconnected prematurely, and you guessed it, it wont react.
    Both Lumia system recovery tool and the WP system update tool do not recognise my phone anymore, and the Power-button + Volume down buttons do not do the trick either. How in the world do I get my system back up 'n running?
    08-27-2015 12:50 PM
  2. djeire84's Avatar
    During an update I did with the WP System update tool, my phone got disconnected prematurely, and you guessed it, it wont react.

    Both Lumia system recovery tool and the WP system update tool do not recognise my phone anymore, and the Power-button + Volume down buttons do not do the trick either. How in the world do I get my system back up 'n running?

    Chill dude help is here, take out your battery for a minute and replace it, then connect the phone to your pc and the phone should auto boot up, once the recovery tool sees the phone start the process over again.
    08-27-2015 12:55 PM
  3. djeire84's Avatar
    You don't even need to put in your sim pin just start the process again. I had a 520 and this method worked for me.
    primuxprimux likes this.
    08-27-2015 12:57 PM
  4. djeire84's Avatar
    Have you had any luck??
    08-27-2015 10:31 PM
  5. Sam Angulie's Avatar
    Thanks mate, I tried letting the battery out over night after just 15/30 minutes didn't worked. But I am still out of luck. Whenever trying to connect, both "tools" say my phone isn't supported.
    08-28-2015 12:27 AM
  6. djeire84's Avatar
    Thanks mate, I tried letting the battery out over night after just 15/30 minutes didn't worked. But I am still out of luck. Whenever trying to connect, both "tools" say my phone isn't supported.

    Have you tried using the latest Windows phone recovery tool? Have you got the latest drivers?
    08-28-2015 06:17 PM
  7. rhapdog's Avatar
    And do they say the phone isn't supported? or not recognized? There is a difference. What you'll need to do is use the option saying your phone wasn't detected, and you should be able to do what is called a "cold flash".
    08-28-2015 08:49 PM
  8. Sam Angulie's Avatar
    Yes, I have the latest recovery tools/drivers (Updated about 3dys ago), and the phone wasn't supported (I was a bit unclear about it) I have found that instead of a portable device, my phone is now being detected as a Qualcomm HS-usb qdloader 9008 (com4)
    Maybe this helps..?
    08-29-2015 03:49 AM
  9. Sam Angulie's Avatar
    Have you tried using the latest Windows phone recovery tool? Have you got the latest drivers?
    I do, I updated my drivers 3dys ago, and I got the recovery tools the day I had to update my phone, 2 days ago...
    And do they say the phone isn't supported? or not recognized?
    You got me there, its not supported. But prior to the incident, it was (supported).
    Perhaps it helps if I say that instead of being recognized as a portable device as usually, its driver has changed to "Qualcomm HS-usb qdloader 9008 (com4)"
    08-29-2015 04:55 AM
  10. RumoredNow's Avatar
    I believe the solution for "Qualcomm HS-usb qdloader" is to take/send the device to Nokia Care. They flash the chip on the motherboard directly.
    djeire84 likes this.
    08-29-2015 12:34 PM
  11. djeire84's Avatar
    I believe the solution for "Qualcomm HS-usb qdloader" is to take/send the device to Nokia Care. They flash the chip on the motherboard directly.

    Yes I second this, it needs to be flashed, so sorry your in this predicament. I got mine fixed using the windows phone recovery tool I don't know, maybe reinstall the WP recovery tool? Uninstall all drivers associated with your current recovery tool, one last effort before bringing it to the Nokia Centre.
    08-30-2015 11:28 PM

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