1. terra's Avatar
    Hi

    My backups are stuck either 11% or they make it to 99%, and then fail, any thoughts?

    Steps performed up to now.
    Restarted/Soft reset/removed batt, deleted all old backups, no luck!
    09-25-2015 10:35 AM
  2. Demian Mioc's Avatar
    Try this: open backup - apps+settings turn off settings backup and apps backup...Then go to manage backups and delete everything there. Go back to backup and turn on settings backup only, click back up now, it should work. Next step is to turn on settings backup and app backup together and click backup now.
    Note: Make sure that you are on steady and fast internet connection, close all apps running, music player, photos, third party apps like vlc and so on. Sometimes backup fails at 99% on Wi-Fi, or fails because some app is trying to be included in backup and fails miserably , and finally if you deployed some apps it can fail also.
  3. Demian Mioc's Avatar
    Try this: open backup - apps+settings turn off settings backup and apps backup...Then go to manage backups and delete everything there. Go back to backup and turn on settings backup only, click back up now, it should work. Next step is to turn on settings backup and app backup together and click backup now.
    Note: Make sure that you are on steady and fast internet connection, close all apps running, music player, photos, third party apps like vlc and so on. Sometimes backup fails at 99% on Wi-Fi, or fails because some app is trying to be included in backup and fails miserably , and finally if you deployed some apps it can fail also.
    terra likes this.
    09-25-2015 11:21 AM
  4. terra's Avatar
    Try this: open backup - apps+settings turn off settings backup and apps backup...Then go to manage backups and delete everything there. Go back to backup and turn on settings backup only, click back up now, it should work. Next step is to turn on settings backup and app backup together and click backup now.
    Note: Make sure that you are on steady and fast internet connection, close all apps running, music player, photos, third party apps like vlc and so on. Sometimes backup fails at 99% on Wi-Fi, or fails because some app is trying to be included in backup and fails miserably , and finally if you deployed some apps it can fail also.
    Hi
    That's what i did after posting, and everything worked.
    Thanks!! for the suggestion/confirmation.
    09-25-2015 01:34 PM

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