1. Windows Central Question's Avatar
    My nokia lumia 520 screen does not respond and when it turns on it comes up with a critical update but I cannot click on anything so it eventually turns off. I have tried a soft reset but it does not work and I can not do a hard reset as I have important information saved on my phone. What do I do?
    11-08-2015 07:07 AM
  2. rhapdog's Avatar
    I would recommend trying to plug the phone into a PC USB port to see if you can access your files and back them up that way.

    You can try a hard reset after that, but there are no guarantees. It is possible that the touch screen has been damaged.

    Best of luck.
    11-08-2015 06:11 PM

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