1. rishabk97's Avatar

    I did a hard reset on my device. Now my proximity sensor seems to have stopped working. The screen stays on during calls and also I'm unable to set the brightness to auto. I have tried doing a soft reset. Any suggestion?
    07-01-2016 03:38 AM
  2. charlatan1978's Avatar
    Hi, are you able to try resetting your phone using the Windows Device Recovery Tool?
    Just to check, has your phone ever had the screen replaced? I have seen this issue fairly often on phones that have had the screen repaired/replaced.
    07-01-2016 03:58 AM
  3. rishabk97's Avatar
    No, never replaced my screen..
    07-01-2016 09:26 PM
  4. xandros9's Avatar
    Got a screen protector installed? (although one would usually invoke slightly different issues.

    If a WDRT or hard reset doesnt help I suspect the sensor has broken entirely.
    07-01-2016 11:18 PM
  5. rishabk97's Avatar
    Yes I do have a protector installed, but as a matter of fact, it was working fine before performing the hard reset.
    07-02-2016 10:21 PM
  6. rishabk97's Avatar
    I read in some other thread that a guy got his device working normal again after his phone accidentally fell out of a car.

    Seems like this has worked for me too. This morning, accidentally my phone fell out of the bed and voila, it is now working again. Impact has fixed my phone!
    xandros9 likes this.
    07-08-2016 03:00 PM

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