1. mepa84's Avatar
    My Lumia 521 shows sad face after an unsucceful update. Apparently, there were not enough memory. I tried to master reset it but it did not work either. The phone is unresponsive and acting as a brick. The phone was 1 month old only. What can I do now? Where can I find a firmware to fix it?
    07-27-2013 10:52 PM
  2. Laura Knotek's Avatar
    HI mepa84 and welcome to WPCentral.

    I'm sorry to hear that your 521 bricked.

    Since it's only a month old, I'd recommend contacting T-Mobile for warranty repair or replacement.
    07-27-2013 11:59 PM
  3. Corepc's Avatar
    You can try Nokia Software Update for Retail and reflash the rom.

    If the phone is not detected then you could try Nokia Care Suite here is guide to using it

    if neither work then you need to contact T-Mobile or Nokia
    07-28-2013 07:44 AM
  4. tungha's Avatar
    wait a moment, is that the Amber update? I remember 521 is running the lastest 1308 right?
    07-28-2013 07:59 AM
  5. Rich White's Avatar
    My first 521 bricked during update. The second one was smooth.

    Do you have a SIM installed and activated? Someone on the net mentioned that as a common cause for update failure.
    07-28-2013 08:09 AM
  6. Corepc's Avatar
    wait a moment, is that the Amber update? I remember 521 is running the lastest 1308 right?
    No Amber Update or GDR2 yet for 521, current firmware is 1030.6409.1316.0016 ( I check almost every day for it)
    07-28-2013 08:15 AM
  7. tungha's Avatar
    No Amber Update or GDR2 yet for 521, current firmware is 1030.6409.1316.0016 ( I check almost every day for it)
    oops, i don't know anything about this device :D sorry LOL
    07-28-2013 08:17 AM
  8. Thayllan Teixeira Bezerra's Avatar
    Try this,

    Worked for me, it took about 30 minutes and when reset it was the new Windows 8.1 installed
    06-12-2014 11:50 PM

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