1. LrrOfOmicronPersei8's Avatar
    The app is stuck at the "connect your phone" screen. Everything else seems ok. Can anyone help?
    Thanks in advance
    04-03-2014 11:34 PM
  2. Himanshu Chowdhary's Avatar
    Do you have a password on your windows phone , if so type in the password and unlock your device
    Guytronic likes this.
    04-03-2014 11:37 PM
  3. Guytronic's Avatar
    If you're using a Windows machine 7 or 8 sounds like the USB driver may not be loading correctly for the sync utility.
    Is it showing in device manager with the phone connected?

    Himanshu Chowdhary likes this.
    04-03-2014 11:48 PM
  4. LrrOfOmicronPersei8's Avatar
    Yeah usually it would tell you to unlock it if it was but it didn't and I did unlock it.
    Looks like the driver is the problem. Thanks Guytronic. Windows couldn't find it so does anyone know where I can get it?

    04-03-2014 11:56 PM
  5. Guytronic's Avatar
    I'd just reinstall the sync utility from MSFT.
    Sometimes just plugging into a different USB port will force Windows to look for the latest driver.
    Himanshu Chowdhary likes this.
    04-04-2014 12:03 AM
  6. LrrOfOmicronPersei8's Avatar
    I figured it out. I had to manually have windows update search for new updates and it found it.
    Thanks for your help.
    04-04-2014 12:03 AM

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