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  1. JBtrainman's Avatar
    Hi, about a week ago, I started experiencing some issues with my T-mobile Lumia 521 running WP8 Lumia Black. It seemed that it would refuse to play any videos. The videos would start, and then stop one second later. I would resume the video, but it kept stopping on its own. After three attempts of resuming a video, it would stop playing altogether.
    This issue seems to be affecting ALL types of videos:
    Metrotube
    YouTube website
    Vine
    6sec
    Videos from camera roll
    Videos in the Music+ Videos app

    As of today, the issue has spread from not only videos, but audio as well. I cannot listen to any music, as it keeps stopping, and sound goes in and out during phone calls.

    Has anyone else had these issues? Can this be fixed?

    Thanks.
    09-20-2014 10:46 PM
  2. Guytronic's Avatar
    A few questions for the sake of troubleshooting:
    Is there an SDcard in the phone?
    What is the amount of open memory left on the phone?
    Do you have a large number of apps installed?
    Is this happening on a data connection or wifi?
    09-20-2014 11:13 PM
  3. JBtrainman's Avatar
    A few questions for the sake of troubleshooting:
    Is there an SDcard in the phone?
    What is the amount of open memory left on the phone?
    Do you have a large number of apps installed?
    Is this happening on a data connection or wifi?

    There is about 300MB left on the SD Card, and just under 1GB on the phone (I have it set so mew photos and videos save on the phone)
    I have about 80 apps and games installed (I should probably delete some lol)
    This issue happens on both data and WiFi
    09-21-2014 09:16 AM
  4. Guytronic's Avatar
    Hmmm
    1 gig on the phone might be a problem with video\audio streams buffering.
    For me I always tried to keep the max amount of memory open on the phone by storing to SD.

    I have seen a few videos over wi-fi quit unexpectedly on me 521 (not used anymore)
    Music always played flawlessly.

    Sounds like a larger, faster SD may be in order so apps\games that can be moved to SD will leave room.
    The scenario I use for my 635 with a 32 gig card is:
    all saved videos, pics, apps\games on the card
    maintain 3GB or more free on the phone

    Screenshot for reference

    wp_ss_20140921_0001-1-.png
    Laura Knotek and JBtrainman like this.
    09-21-2014 12:46 PM
  5. JBtrainman's Avatar
    I wish I could move my apps to an SD card to free up some phone space, but I think it requires the WP8.1 update?

    *also, I just noticed I can hear a faint yet audible clicking sound coming from the speakers every few seconds. Can this have anything to do with the music /videos not playing?
    09-21-2014 03:19 PM
  6. switch side method's Avatar
    I dont think it is the sd as you say the phone calls drop in and out. Could be hardware but hopefully software. Have you attempted a hard reset yet?
    09-21-2014 03:27 PM
  7. Guytronic's Avatar
    My apologies
    I assumed you were able to use "Storage Sense" under 8.1

    Not sure about the clicking.
    I get faint odd noises at times when I stream from Rhapsody on both phones I use.

    For the video\audio problem I'd be curious to see if clearing some space on the phone may help.
    I want to say that I've read that 1.8-2 gig is a good threshold to maintain for low RAM devices.

    Hopefully another member can chime in here with more knowledge.
    09-21-2014 03:27 PM
  8. JBtrainman's Avatar
    I dont think it is the sd as you say the phone calls drop in and out. Could be hardware but hopefully software. Have you attempted a hard reset yet?
    The sound of the phone calls drop out. Anyway, the issue seems to be completely random, as right now there is no clicking from the speakers and videos and music are playing normally. I'll see if it stays like this or if it goes back to not working
    Last edited by JBtrainman; 09-21-2014 at 06:00 PM.
    09-21-2014 05:40 PM

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