1. piyush kumar4's Avatar
    my nokia lumia 525 is not working i take my phone to nokia care center they told me your IMEI got damaged and your phone need to be replaced .but they also told me that if they don't have they lumia 525 they will give me a dumy or seconf hand phone .can anyone help me plzzz why they are saying that and its almost 7 days and i didn't get any msg from them.what does this mean - IMEI damaged ??? and how much time a replacement of a phone take?? if they don't get lumia 525 which type of dumy phone or replacement they will give me .
    12-07-2014 08:22 AM
  2. RumoredNow's Avatar
    Some part of your motherboard must be faulty if the IMEI can't be read by carriers.

    IF they don't have a 535... Ask them, point blank. "Are you sending me a new Lumia 535." If they say they are out of stock, demand the next model higher like a 630... If it is warrantied and not user fault they can not give you less value, but they will often give you more if they can not match.
    piyush kumar4 and xandros9 like this.
    12-07-2014 08:57 AM
  3. piyush kumar4's Avatar
    sir i read in microsoft terms that if they can use used parts for repair is that they do ??? repair mean they have to use new parts.
    12-08-2014 02:53 AM
  4. Zuchit's Avatar
    ..... If they say they are out of stock, demand the next model higher like a 630... If it is warrantied and not user fault they can not give you less value, but they will often give you more if they can not match.....
    lol, 630 is a huge downgrade actually. You should ask for Lumia 730 at the least!
    12-20-2014 10:32 PM
  5. krcndn's Avatar
    sir i read in microsoft terms that if they can use used parts for repair is that they do ??? repair mean they have to use new parts.
    Tell them to provide new imei for your phone..
    12-20-2014 11:05 PM
  6. krcndn's Avatar
    Tell them to provide new imei for your phone..
    and it is not is warranty.. Go to local markets and ask for a new imei..
    12-20-2014 11:06 PM

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