01-25-2015 12:09 PM
28 12
tools
  1. mehrdad kazemiranjbar's Avatar
    hi everybody!
    yesterday my lumia 525 suddenly switched off!!! i was using whatsapp and when i wanted to quiet; it hanged!!! before this time it automatically resets and be normal again. but this time i saw that it can't be switch on!!!! even i can't do hard reset!!! i did any thing that i could but my phone not even vibrate.
    please help me to how can i live my lumia.
    god bless u all.
    12-21-2014 01:47 PM
  2. FAHMI BASSEM's Avatar
    Try soft reset, volume down and power buttons for 10 seconds.
    This will not erase anything
    12-21-2014 01:57 PM
  3. Harrie-S's Avatar
    Put it to a charger for a few hours.
    12-21-2014 02:06 PM
  4. mehrdad kazemiranjbar's Avatar
    Try soft reset, volume down and power buttons for 10 seconds.
    This will not erase anything
    i tried it. it doesn't work!!
    12-21-2014 02:59 PM
  5. mehrdad kazemiranjbar's Avatar
    Put it to a charger for a few hours.
    i'm gonna do it. hope it works.
    12-21-2014 02:59 PM
  6. mathsisbest's Avatar
    i'm gonna do it. hope it works.
    Did it work
    12-21-2014 03:03 PM
  7. mehrdad kazemiranjbar's Avatar
    Did it work
    it is just 30 min that i put it in charger. till now; doesn't work.
    12-21-2014 03:10 PM
  8. mathsisbest's Avatar
    it is just 30 min that i put it in charger. till now; doesn't work.
    30 mins is long enough...

    If the battery is removal try remove that. Or it could be related to theChive app...
    12-21-2014 03:14 PM
  9. mehrdad kazemiranjbar's Avatar
    30 mins is long enough...

    If the battery is removal try remove that. Or it could be related to theChive app...
    Yes it is removal. I did and plug in again and it doesn't work.
    What is thechive app?
    12-21-2014 03:27 PM
  10. mathsisbest's Avatar
    Yes it is removal. I did and plug in again and it doesn't work.
    What is thechive app?
    That app along with 5 minute work out are said to cause some problems with the lock screen and various other stuff. If you downloaded those apps, then that could be the cause. Other than that idk
    12-21-2014 03:33 PM
  11. mehrdad kazemiranjbar's Avatar
    That app along with 5 minute work out are said to cause some problems with the lock screen and various other stuff. If you downloaded those apps, then that could be the cause. Other than that idk
    i was just using whatsapp and then it happens.
    I can't understand what is the real reason? It seems the charger gate doesn't work.
    12-21-2014 03:39 PM
  12. FAHMI BASSEM's Avatar
    Try removing the SD card
    12-21-2014 09:12 PM
  13. mehrdad kazemiranjbar's Avatar
    Try removing the SD card
    I tried it. Still doesn't work :(
    12-21-2014 10:05 PM
  14. Scienceguy Labs's Avatar
    Download the Software Recovery Tool from Microsoft, make sure it's up to date, follow the instructions it gives, and leave your phone hooked up to your PC for a while. It just might come back to life.
    12-21-2014 10:24 PM
  15. mehrdad kazemiranjbar's Avatar
    Download the Software Recovery Tool from Microsoft, make sure it's up to date, follow the instructions it gives, and leave your phone hooked up to your PC for a while. It just might come back to life.
    Ok i'm gonna do it. Thanks. Hope it will work finally.
    Last edited by mehrdad kazemiranjbar; 12-21-2014 at 11:30 PM.
    12-21-2014 10:28 PM
  16. Scienceguy Labs's Avatar
    Ok i'm gonna do it. Thanks. Hope it works finally.
    I hope it works for you. I had a L630 just go black on me, and I thought it was trashed. But, after around 30 minutes or so on my PC running the Software Recovery Tool, it magically came on, and was ready to be flashed with a new OS. Good luck.
    12-21-2014 10:32 PM
  17. mehrdad kazemiranjbar's Avatar
    I hope it works for you. I had a L630 just go black on me, and I thought it was trashed. But, after around 30 minutes or so on my PC running the Software Recovery Tool, it magically came on, and was ready to be flashed with a new OS. Good luck.
    i downloaded lumia software recovery tool 5.0.0 and when i plug in my phone to my computer, the first step for recovery, ask me to soft reset my phone and after vibration, click "ok" to continue recovery. but as i told before, my lumia doesn't take soft reset and doesn't vibrate!!! :(
    12-21-2014 11:28 PM
  18. Scienceguy Labs's Avatar
    Well, that's no good.
    Ok. Before hooking your phone up to your PC, remove the back cover. Then, follow the steps like before. When it asks you to soft reset, remove your battery, count to 5, then put the battery back in. Hopefully, that will mimic a soft reset and trick the recovery tool into thinking you performed soft reset. Good luck.
    12-22-2014 07:28 AM
  19. mehrdad kazemiranjbar's Avatar
    Well, that's no good.
    Ok. Before hooking your phone up to your PC, remove the back cover. Then, follow the steps like before. When it asks you to soft reset, remove your battery, count to 5, then put the battery back in. Hopefully, that will mimic a soft reset and trick the recovery tool into thinking you performed soft reset. Good luck.
    It doesn't work!! the recovery process didn't continued. It should be soft reset and it can't.
    12-22-2014 08:06 AM
  20. Scienceguy Labs's Avatar
    When you start the recovery tool, you should see two options. One should say something like, "Click here if your phone is not responding.". Have you seen that option?
    12-22-2014 08:09 AM
  21. mehrdad kazemiranjbar's Avatar
    When you start the recovery tool, you should see two options. One should say something like, "Click here if your phone is not responding.". Have you seen that option?
    yes. the option is "my phone does not start up or respond". after i click it, the new window required me to connect one phone. after 3 min a new window open and said "press and hold power buttom and volume down till phone vibrate" and then " click ok to continue recovery". but when i did ur method for soft reset it doesn't work and after click on "ok", that window appears again.
    12-22-2014 08:15 AM
  22. Scienceguy Labs's Avatar
    Well, I'm at a loss then.
    If I were you, I'd charge the phone for a while...longer than 30 minutes. I'd leave it for a couple of hours. If you still get nothing, I'd contact Microsoft and cross my fingers that they can help. Sorry I couldn't help you.
    12-22-2014 08:28 AM
  23. mehrdad kazemiranjbar's Avatar
    Well, I'm at a loss then.
    If I were you, I'd charge the phone for a while...longer than 30 minutes. I'd leave it for a couple of hours. If you still get nothing, I'd contact Microsoft and cross my fingers that they can help. Sorry I couldn't help you.
    thank u so much bro. u was the only one that answered me :).
    god bless u.
    have a great day.
    12-22-2014 08:31 AM
  24. mehrdad kazemiranjbar's Avatar
    Well, I'm at a loss then.
    If I were you, I'd charge the phone for a while...longer than 30 minutes. I'd leave it for a couple of hours. If you still get nothing, I'd contact Microsoft and cross my fingers that they can help. Sorry I couldn't help you.
    thank u so much bro. u was the only one that answered me :).
    god bless u.
    have a great day.
    Scienceguy Labs likes this.
    12-22-2014 08:39 AM
  25. Scienceguy Labs's Avatar
    You're welcome. I wish that I could have been more help.
    12-22-2014 08:40 AM
28 12

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