1. ruturaj20's Avatar
    I own a Lumia 525 and it stops working suddenly. The touch screen doesn't work, so I have to restart by holding down volume down and power button for a few seconds. After that the time reverts back to 25th November 11 am or something, which is not a big deal because it gets corrected by the automatic date setting. Things I've tried-
    1) Hard and soft reset
    2) Cleaning up space, uninstalling apps. There is a lot of free space now.
    3) When I try to connect through Nokia Software Recovery tool, it says "Could not read data from selected phone". I've tried reinstalling the drivers. I do not know how to update the application, nor do I know where I can download the latest version from.

    Nokia Lumia 525
    Windows 8.1
    07-22-2016 09:43 AM
  2. Chintan Gohel's Avatar
    I own a Lumia 525 and it stops working suddenly. The touch screen doesn't work, so I have to restart by holding down volume down and power button for a few seconds. After that the time reverts back to 25th November 11 am or something, which is not a big deal because it gets corrected by the automatic date setting. Things I've tried-
    1) Hard and soft reset
    2) Cleaning up space, uninstalling apps. There is a lot of free space now.
    3) When I try to connect through Nokia Software Recovery tool, it says "Could not read data from selected phone". I've tried reinstalling the drivers. I do not know how to update the application, nor do I know where I can download the latest version from.

    Nokia Lumia 525
    Windows 8.1
    use windows device recovery tool instead of nokia SRT
    07-22-2016 10:47 AM
  3. ruturaj20's Avatar
    use windows device recovery tool instead of nokia SRT
    Thank you for the reply. I tried the solution, and re-installed the phone software through Windows Device Recovery. I had to redo all the settings and re-install all the other apps. It worked well for a long time. However, after calling someone, I couldn't end the call and the touch had stopped working again.
    07-24-2016 09:58 AM
  4. Chintan Gohel's Avatar
    Thank you for the reply. I tried the solution, and re-installed the phone software through Windows Device Recovery. I had to redo all the settings and re-install all the other apps. It worked well for a long time. However, after calling someone, I couldn't end the call and the touch had stopped working again.
    if after the reset you still have touch issues, I'm thinking the hardware could be a problem - any service centre nearby?
    07-25-2016 04:30 AM

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