12-14-2017 05:44 AM
77 ... 234
  1. Veljko Zaric's Avatar
    Hey, have you solved the problem? If yes, please tell me what was the problem and how you overcame it.
    I have resolved the problem on lumia 620 with hard factory reset. Following instructions:
    1) press power button and volume down until you fill vibration (10-15 seconds)
    2) then release and immediately press volume down until you see large exclamation mark (!)
    3) when it appears press next buttons in this order: volume up, volume down, power, volume down.

    You will lose data, but you will have your phone back.

    Cheers & Good luck,
    01-29-2017 09:28 AM
  2. Carl Cyruz Leonador Leonador's Avatar
    It also happened to my Nokia Lumia 520 after trying to install an update... At first, it shows a screen saying the battery is low (but it was 77%). After connecting to a charger, that issue( the :-( problem) appeared! It happened to me 5 times in a row!well, I can't do the soft reset nor the hard reset due to broken power button and volume down button. So, if any solution fails, use the time-consuming Windows Phone Recovery Tool...
    12-14-2017 05:44 AM
77 ... 234

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