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11-17-2014 07:35 AM
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  1. maptiger's Avatar

    I am having some problem after update to Amber. May be it is not the problem with the Amber update. Actually after Amber update when I started the HERE Maps application, I also accidentally pressed the back button so HERE Maps closed in the middle of its splash screen display.

    After that, whenever I start HERE Maps it just displays the splash screen and goes back to start screen and nothing else. May be just because of that no other maps application is working i.e. HERE Drive, Google Maps (this one starts but doesn't display any map at all).

    One more noticeable thing is that HERE Maps or HERE Drive are not displaying in the store if I have the region set to Pakistan where I live. But after settings it to other regions, I can see the apps. Can anyone please help me as I am very used to the Maps feature before this update and I really want to have it back.


    Mujtaba Ali Panjwani
    08-27-2013 01:13 PM
  2. BIGPADDY's Avatar
    Try uninstalling and reinstalling Here maps and see if that fixes it.
    08-27-2013 01:41 PM
  3. maptiger's Avatar
    Try uninstalling and reinstalling Here maps and see if that fixes it.
    Thanks for the reply.

    Sorry, forgot to mention that I tried to reinstall the Amber update using "Nokia Software Update", tried resetting the phone, tried reinstalling HERE Maps/Drive several times but to no avail. Problem still the same without any change.
    08-27-2013 01:55 PM
  4. maptiger's Avatar

    Come up guys!! No one have any idea to resolve the problem? I really want the maps thing to work, just dont know any idea that how can it be started again.

    Please guys, give some ideas apart from what I already did. None of the maps features are working :(

    Thanks in advance for the help.

    09-13-2013 07:26 AM
  5. Syed Adeel Ali's Avatar
    having same problem
    installed amber today morning and than Maps not opening / re-installed too but ...:(
    09-13-2013 07:38 AM
  6. AR2186's Avatar
    Have you restarted your phone. I had a problem with Xbox music not starting and thought I'd have to reset. Every time I restarted the phone it would crash, but right before I was about to hard reset I found that if I restarted, waited without opening the all then restarted again it worked.
    09-13-2013 08:07 AM
  7. gazmatic's Avatar
    What device do you have?
    09-13-2013 08:07 AM
  8. Ali Rahman1's Avatar
    Here Maps and Here drive+ are not working after Amber update.
    09-13-2013 09:16 AM
  9. maptiger's Avatar

    I have restarted it several times while Here Maps or Here Drive were installed and kept for days. Several restarts (not specifically for Maps) but nothing worked. Even uninstalled the app then several days later tried to install again and opening it but still no luck.

    I have Nokia Lumia 620 that is why I submitted on this forum :)

    09-13-2013 10:25 AM
  10. Syed Adeel Ali's Avatar
    nokia 620 not running here products after amber/ restart/ re install everything
    09-14-2013 11:48 AM
  11. Dragunov2's Avatar
    Tried HERE City Lens, HERE Drive+, HERE Maps and HERE Transit now (with Amber update on phone of course), they all work just fine
    09-14-2013 02:26 PM
  12. Syed Adeel Ali's Avatar
    what is ur region?
    09-16-2013 03:29 PM
  13. usman rehman's Avatar
    me also facing such problem after amber update. i am from pakistan not install from windows phone store and windows phone website from purchased histry.
    help me
    09-21-2013 12:42 AM
  14. Fraud84's Avatar
    Hi guys. That is how I solved this problem: I have deleted all the maps I have saved, and after just downloaded them again.
    Setting> Applications >Maps >Download maps.
    After scanning, you may see what maps you have in a storage, mark them and delete. After just download again, Hope, you'll be lucky as I am)))
    09-29-2013 08:13 AM
  15. Dragunov2's Avatar
    what is ur region?
    Belgium here!
    09-29-2013 03:48 PM
  16. maptiger's Avatar
    Well, guys. The problem is real strange that it isn't solved yet.

    Hi guys. That is how I solved this problem: I have deleted all the maps I have saved, and after just downloaded them again.
    Setting> Applications >Maps >Download maps.
    After scanning, you may see what maps you have in a storage, mark them and delete. After just download again, Hope, you'll be lucky as I am)))
    Well, the problem is that we are not able to start HERE Maps at all so actually in my case I have no maps downloaded at all.

    Also in my region Pakistan, HERE Maps is not available. I had to install it after changing the region to US etc. Does this mean that Pakistani Windows Phones won't be able to start Maps?

    09-30-2013 05:01 AM
  17. Ghufran Quresh's Avatar
    Same problem here . After updating to Amber i was not able to launch HERE maps , it starts then before the maps load it goes back to home screen . I tried hard resetting the phone to factory default , but even after that it is still the same .
    10-28-2013 07:24 PM
  18. usman rehman's Avatar
    dear i hv also same problem in pakistan .i hv visit nokia care and update firmware again not nothing care told me its not help me in this case but sent yr issue to nokia and my also work in gdr3 update so wait till gdr3 update..
    12-20-2013 09:29 PM
  19. Mavee Shah's Avatar
    The makers of here maps are not working on Pakistan maps cause here few people gave them a response and they don't have a clear mapping for Pakistan... We believe that they might fix it in the black update
    12-20-2013 10:03 PM
  20. nadr_xd's Avatar
    I'm facing the same issue... The difference is "Here maps " was working fine in "Amber Update" but it's stopped working after GDR3 (aka Lumia Black)
    ...and "Here maps" isn't the only map app that's not working, WP8's native "Bing maps" has also stopped working and alternative apps like "Gmaps" etc won't work. Even "Foursquare" isn't working properly....
    03-25-2014 08:06 AM
  21. nadr_xd's Avatar
    So did GDR3 fix it??

    and what do you mean by: "...but sent yr issue to nokia..."
    03-25-2014 08:13 AM
  22. tumbledown's Avatar
    I have the same problem with my Nokia 820. After Lumia Black all map apps stopped working. Maybe related to a problem with native maps control? There have been a number of threads about this but no solution from Nokia. I have also tried to resolve with online Nokia chat but did not help. It looks like first option for a solution (lesser options do not work) is to use Nokia software recovery tool to reinstall Lumia Black. Anyone know an easier solution?
    04-01-2014 07:09 AM
  23. nadr_xd's Avatar
    Bad news boy!!
    Nokia's S/W Recovery Tool probably won't work either.... It didn't work for me :(
    I went to the Nokia Care store yesterday and HERE maps and other apps weren't working on the Employee's L820!!
    The Employee at the Nokia Care said "It's a regional issue" ( I hate it when they say that... Sounds as if they're trying to say, "you should live somewhere Else!!" :P )

    Most of all... One of them said, "Maps?? What maps? Nokia Lumia has no Maps, see HERE maps isn't working on my phone too"

    in short Nokia has no answer to this ( btw they do have pretty excuses though!! But non of them justifies THE FACT THAT MAPS WERE WORKING BEFORE!!!!) and the only way to fix your maps is to Flash it.... But your phone will loose it's warranty that way... So it's not really a solution
    04-01-2014 08:01 AM
  24. nadr_xd's Avatar
    and did I mention the Employees at the Nokia Care didn't know about the native Bing maps... When I told them even Bing maps isn't working
    Last edited by nadr_xd; 04-01-2014 at 08:06 AM. Reason: I forgot to put an "I"
    04-01-2014 08:04 AM
  25. Morpheus Phreak's Avatar
    Where do you live nadr_xd?
    04-01-2014 08:11 AM
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