1. Omar Salim's Avatar
    I finally got the Amber Update, I downloaded it and it started setup, the phone restarted and went into the gears screen (I presume this is the setup screen), it has been there since then (2 days now). It shows the gears screen for several hours, then it goes off, as though it has gone out of charge and yet it is connected to the charger, it shows the large battery indicator charging, then it goes back to the gears screen. Please help, I miss my phone :(
    09-08-2013 05:33 AM
  2. gazmatic's Avatar
    do this....

    hold down power and volume down button until the device vibrates....

    when it vibrates relsease the buttons and immediately hold volume up

    a lighting bolt should appear

    plug it in (if it wasnt already) and do the volume down and power button combination again but this time let it vibrate twice

    release and it should properly update in about 15 minutes
    Omar Salim likes this.
    09-08-2013 12:33 PM
  3. Dragunov2's Avatar
    Better update (refurbish) the Phone with the Nokia tools (Nokia Software Updater for Retail OR ProductSupportToolForStore --> Found in Nokia CareSuite) if previous post doesn't work

    U loose everything, but u start with a clean ROM again
    Omar Salim likes this.
    09-08-2013 01:57 PM
  4. Omar Salim's Avatar
    I reached to the lightning bolt, did the volume down power combination but no vibrations, the phone just went off, I am pretty sure I help the volume down too
    09-08-2013 02:50 PM
  5. Dragunov2's Avatar
    Try mine! But be warned to loose everything installed on your phone
    09-08-2013 04:58 PM
  6. Omar Salim's Avatar
    It's asking for username and password,and it isn't detecting my phone(No connection), my phone doesn't go beyond the gears screen
    09-08-2013 05:36 PM
  7. troylytle's Avatar
    Pull your battery and make sure you put the back on very carefully.
    Omar Salim likes this.
    09-08-2013 05:40 PM
  8. Omar Salim's Avatar
    then ?
    09-08-2013 06:11 PM
  9. Omar Salim's Avatar
    STill shwoing no connectionandmy phone is back to gears screen immediately I connect it to the laptop
    09-08-2013 06:13 PM
  10. troylytle's Avatar
    You may have broken your down button. You should see if the hard reset fixes it.
    09-08-2013 10:37 PM
  11. Omar Salim's Avatar
    I tried the hard reset, to no avail :(
    09-09-2013 02:28 AM
  12. troylytle's Avatar
    It's definitely hardware then.
    09-09-2013 11:56 AM
  13. Omar Salim's Avatar
    I have really tried everything I have been told, I can't use the software as it can't download the firmware (Using care external suite fails with "Authentication required")

    I am pretty sure I didn't damage anything, it was working just fine saturday night, right untill I tried the update
    09-09-2013 02:27 PM
  14. Omar Salim's Avatar
    By the way, my phone vibrates after I release the keys, not before, in all the combinations I was advised to try. Even If I hold it for a whole minute it does not vibrate
    09-09-2013 02:30 PM
  15. pasimal89's Avatar
    Have you fixed your phone? just worried to update mine too
    09-09-2013 02:44 PM
  16. Omar Salim's Avatar
    Not yet fixed, when I do the combination (Volume down + power) it shows me battery drained even though I just put in a fully charged battery
    09-09-2013 06:21 PM
  17. eroselim's Avatar
    Do this.

    •Remove the Battery
    •Remove the SD Card
    •Put the Battery back on
    •Do not put the SD Card back
    •Power on the device (Make sure your battery is not yet drained,ok?)
    •See if it works, then if it does, Put the SD Card again.
    •Sometimes, the SD Card is the cause of this problem, tried on my Lumia 620, by re-seating the SD Card, it helps my phone to boot properly.

    Not yet fixed, when I do the combination (Volume down + power) it shows me battery drained even though I just put in a fully charged battery
    09-10-2013 12:14 AM
  18. Omar Salim's Avatar
    Thank you for the suggestion, I removed the SD card a long time ago.
    09-10-2013 08:37 AM
  19. Ayush Upadhyay's Avatar
    Hello ,

    I am facing almost the same issue after updating from GDR2. What is happening is,

    1. The gears spin.
    2. The low battery sign Appears (Though the phone is constantly connected to power source)
    3. After a while the gears start spinning again and the cycle continues.

    This has been going on for like 8 hours now. And Nokia Software Updater doesn't recognize the phone either. Any help that you can provide?
    09-21-2013 06:18 AM
  20. SnailUK's Avatar
    Soft reset (hold vol down + power) i had the same thing.

    Sent from my RM-821_eu_euro1_342 using Tapatalk
    09-21-2013 07:05 AM
  21. mrikank's Avatar
    what did u do to recover it back, please help me as soon as possible.
    i am facing the same prob as urz..
    Gear strucked
    12-27-2013 01:53 PM
  22. Sangeeth Sudheer's Avatar
    what did u do to recover it back, please help me as soon as possible.
    i am facing the same prob as urz..
    Gear strucked
    Try this link -- Sabernova: Lumia Stuck/Froze/Hangs? Learn How to Fix!

    I've compiled many known methods there. It should help you and the thread starter. Happened with my 920 and 620 before.

    And yes, if the phone looks dead, remove the battery (if removable) and insert it back and try connecting it to a USB port of your PC rather than the wall charger and let it be there for some hours. After that, try the methods in the link. See if it works.
    12-27-2013 02:18 PM
  23. Isaqib Ishaq's Avatar
    what a suck. i update my lumia 620 to windows 10 but some problem but i am ok with it but now my nokia lumia 620 is stuck on gear screen keep restarting.when i connect to charger this happen plz help me
    08-05-2015 09:12 AM
  24. 1S_W's Avatar
    i have the same problem.. if you have found any solutions, pls help me out!
    10-03-2015 12:35 PM

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