1. Dazw's Avatar
    Hi,

    Hope someone can help, I installed what I presume is the Amber update along with a couple of Microsoft updates a couple of days ago and ever since the mobile data does not work. When I turn on the Data Connection nothing happens. Do not suppose anyone has any ideas on what has happened and how it can be rectified?

    Thanks,

    D
    09-27-2013 05:11 AM
  2. rohirrimp's Avatar
    try the most basic troubleshooting step i.e. reboot and see if it solves the problem. Good luck. Also check in

    1> Settings > Mobile Network > Data connection set to on.
    2> Settings > Access Point > Check the settings by contacting the customer service of your wireless carrier.
    3> Also check flight mode.
    4> Probably datasense app as well.
    09-27-2013 05:48 AM
  3. Dazw's Avatar
    Hi,

    Thanks for the reply. Ended up resetting the phone and restoring everything from a backup, do not really think I needed to do that to sort this issue but I had been planning to do a reset because I had been having some other issues with the phone recently (before the update). Anyway, all seem well although I did have to manually download a load of stuff to get things that I thought were included in the update, such as the new display settings, call + SMS filter etc.

    Thanks,

    D
    09-27-2013 09:52 AM
  4. rohirrimp's Avatar
    Good, Hopefully everything's working now.
    09-28-2013 08:13 AM

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